The FAQ’s
Our Grade categories have been developed to provide guests with clear choices. As a collection of 5-star parks, guests expect our holiday accommodation to be far from basic... indeed, our Classic is the equivalent of many competitors’ mid- range accommodation. This is one of the key reasons our holidays command a price premium. grades Holiday Home
Can I change the dates I have given you to let out for me?
What time can I gain access to my Holiday Home when I have it booked? Also, what time do I need to leave at the end of my stay? Your holiday Home will only be ready for you or your family or friends to occupy from 4pm. Please note this cannot be changed. That said, if contact details are left with Reception and your Holiday Home becomes ready early, they will endeavour to contact you. On the day you are due to depart, like our holidaymaker guests, you are required to vacate your Holiday Home by 9.30am to allow us time to prepare it thoroughly for the next arrival. We will clean your holiday home ready for your arrival, however on your departure we expect you to leave it in the same clean condition you found it, else, a standard cleaning charge of £60 for a caravan and £100 for a lodge may be billed to your account. We will always endeavour to release your Holiday Home back to you when requested however we are unable to do this if there has already been a booking allocated to it. To enquire, please contact the office first to check availability. If your Holiday Home is vacant, we will be more than happy to meet your request, subject to confirmation through the app or via email only. To avoid disappointment, it is best to organise your dates in advance, as we take a lot of last-minute bookings up to (and including) day of arrival. In cases where we have not been notified of your intention to utilise your holiday home and a holiday booking is assigned, the holiday booking takes precedence.
7 2/3
12’
32”
2 1
Classic
3
3 3 3 3
3 3 3 3
3
If you own a dog or allow friends or family with a dog to access your holiday home, you must rent as a ‘Dog-Friendly’ accommodation. You have the option to not rent as a ‘Dog- Friendly’ accommodation but we cannot guarantee that a dog will not access the accommodation since: • Under the Equality Act 2010, as a company we agree to accept bookings with assistance dogs in all accommodations. • Guests may, without our knowledge, bring a pet with them. Although we try our best to prevent this from happening, it is not entirely avoidable.
7 2
12’
32”
2 1
Classic Accessible
3
3 3 3 3
3 3 3 3
3
7 2/3
12’
32”
2 1
Superior
3
3 3 3 3
3 3 3 3
3
7 2/3
12’
42”
2 2
Deluxe
3
3 3 3 3
3 3 3 3
3
7 2/3
13’
42”
2 2
Signature
3
3 3 3 3
3 3 3 3
3
10 2/3
15’
42”
2 2
Cabin
3
3 3 3 3
3 3 3 3
3
10 2/3
20’
42”
2 2
Lodge
3
3 3 3 3
3 3 3 3
3
10 2/3
20’
42”
2 2
Luxury Lodge
3
3 3 3 3
3 3 3 3
3
Classic
3
3
3 3
3
Classic Accessible
3
3
3
3
4
Superior
3
3
3 3
3 3
3
4
Deluxe
3
3 3 3 3
3 3 3
3
6
Signature
3
3 3 3 3
3 3 3 3 3 3 3 3
3
6
Cabin
3
3 3 3 3
3 3 3 3 3 3 3 3
3 3
6
Lodge
3
3 3 3 3
3 3 3 3 3 3 3 3
3
6 33333333333
Luxury Lodge
3
3 3 3 3
N.B. All Holiday Homes must be smoke-free & the final decision on grading rests with your Holiday Experience Manager. Inflatable beds are not a substitute for a sofabed.
8
9
2026 LETTING SERVICE
2026 LETTING SERVICE
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