Electronic referrals (eReferrals) - Mandatory from June 2025
What Actions Are Required? For HealthLink Users: If you use practice software as below that interfaces with HealthLink, you already automatically have access to eReferrals for all outpatient clinics. Video guides are available to help you get started: Electronic Referrals for Outpatient Clinics-Northern Sydney Local Health District Compatible practice software:
From June 2025, Northern Sydney Local Health District (NSLHD) will transition to accepting only Electronic Referrals (eReferrals) for outpatient services, replacing all paper-based methods such as fax or email or post. The change applies to outpatient clinics and community health services at Royal North Shore, Hornsby Ku-ring- gai, Mona Vale and Ryde hospitals. What are eReferrals? eReferrals are electronic forms submitted by GPs/ referrers via Healthlink through GP practice software (full list of compatible software below) or MyHealthLink portal. These forms streamline the referral process, making it faster, more secure and efficient for healthcare providers and patients alike. Benefits of eReferrals Using eReferrals offers numerous advantages for referrers: 1. Seamless Integration: eReferrals are integrated with practice software and can be launched directly. 2. Pre-populated Information: Multiple fields are automatically populated including patient details. 3. Easy Attachment of Clinical Information: Relevant clinical documents can be easily attached. 4. Speed and Security: eReferrals are sent instantly and securely. 5. Patient Record Management: Completed eReferrals are saved against the patient’s record in your practice software. 6. Real-Time Notifications: Referrers receive secure notification on referral receipt, outcome, and triage status. 7. Enhanced Service Visibility: Referrers can select from a list of outpatient services and clinicians, improving accessibility.
For Non-HealthLink Users: Referrers without HealthLink compatible practice software can use the MyHealthLink portal to access eReferrals. Note: a HealthLink account is required. Access the MyHealthLink portal.
How can I get help with this? For guidance on submitting and updating eReferrals, please refer to the HealthLink Smartform user guides. If you have further questions or require support, please contact: eReferral Project Team at NSLHD-eReferral@health.nsw.gov.au or 02 94631253
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GPLink | January 2025
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