Job Description
Health & Safety: • Work closely with the Customer & Property Management Team and Senior Management, to deliver accurate and relevant reporting the Advisory Committee • Accountable for delivery of systems, policy and process (aligned to the business, statutory requirements and Urbanest’s funding requirements) in this area. Planned Preventative Maintenance: • Lead the review of all service contracts, create, manage and monitor contract list across portfolio • Planned Preventative Maintenance; refine and review of all current service contracts. Managing a team to develop an accurate and up to date record of all hardware and contracts by property (and making each General and Maintenance Manager aware). With your team, responsible for managing each service contract and maintain the hardware in each property, reporting on a quarterly basis to the Advisory Committee, effectively ‘securing’ the building services at Urbanest. • Reactive Maintenance; with your team, responsible for the delivery of exceptional customer service to residents as and when required, adding to the overall performance of the business, as measured by the Net Promoter Score. With your team, reporting volume of total jobs, open and closed jobs on a quarterly basis to the Advisory Committee and weekly with the Operations Director and Resident Strategy Director. Effectively, managing the team that delivers a key element of Urbanest customer service. • Team Management; Line manage key,
senior members of the Operation focussed on reactive and planned
preventative maintenance and Health & Safety, supervising team members, managing absence, appraisals and other activities, as necessary (for example, training). • Estate Audit; with your team refine the existing audit to assess performance on Urbanest’s properties aligned with Urbanest operational standards and also aligned with Funder requirements. • Cross Business collaboration; contribute to the overall business planning process with structured updates with the Resident and Finance Teams. Responsible with Resident team in delivering a structured plan and implementation programme for key business cycle activities, especially turnaround, mobilisation and lifecycle planning. • Procurement; working closely with your team, be responsible for the efficient procurement, tendering and appointment of prioritised FM services, products and contracts that meet the operational standards required by Urbanest. Specific focus on utilities internal cleaning, external property clean (cladding and windows) and service contracts. • ESG; To provide key inputs into how we manage our Estate in the most cost effective and sustainable way possible. • Service charge; where appropriate liaise with the Finance Team to manage the delivery of our estate management, according to Service Agreements in place. • Advise and support on ‘new build’ specification and on capital projects as and when relevant.
Title: Location: Reports to: Direct reports:
Director of Building Services & Engineering Urbanest, 101 St Martin’s Lane Chief Operating Officer
Head of Building Services, Head of Resident Maintenance & Procurement, Commissiong & Building Services Manager, Health & Safety Manager CEO, CFO, CIO, Head of Development, Operations Director, Resident Strategy Director, Group HR Director, Acquisitions and Development team, Finance team, General Managers, Maintenance Managers and other members of Customer and Property Management team
Working relationships:
Role Purpose:
1. Responsible for the effective running of Urbanest’s Plant & Machinery and broader building and engineering services 2. Ensuring Urbanest estate is a safe and secure environment to live and work in. 3. Responsible for the Facilities Management of Urbanest estate; refine, and implement the FM Strategy for Urbanest, including Planned Preventative Maintenance, Reactive Maintenance, Lifecycle and proposed Capital Expenditure. 4. Line Manage a team of senior managers within the Operation, and work closely with the Operations Director and Resident Strategy Director to make sure the living environment meets the market leading standards set by the business and contributes to the relationships with Students and Universities. 5. Work closely with the Finance Team to optimise Procurement performance in the critical areas of Utilities, Cleaning and Maintenance contracts and services, achieving targeted Operational Cost per bed requirements.
Description:
FM Strategy: • Responsible for developing and delivering the FM strategy; Health & Safety, Planned Preventative Maintenance, Reactive Maintenance, Procurement, Lifecycle and Capital Expenditure.
• Refine and implement the FM Strategy for the business (aligned with Urbanest’s operational cost per bed targets), taking the strong parts of what exists, modifying certain areas and starting afresh as required. • Present an annual FM business plan
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