Training Manual - Introduction

CORE VALUES

The daily effort required to provide a high-level service to each of our guests is immense and can only be accomplished by our family members working together in a culture we define as our Core Values. Perseverance : We will be better today than we were yesterday. Respect : We treat others the way we would like to be treated. Service : We deliver the best guest experience possible. We are a home away from home for our guest, and we are charged with making them feel safe and welcome. Teamwork : Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. The Accounting department has also upheld an unofficial fifth value that we believe is vital to the success of this team – flexibility. Flexibility: We acknowledge that our company is constantly evolving. To embrace each new challenge, we must be willing to adapt.

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