24/7 Hydraulic Service
one die.” The process has also changed, he says. “Back then we would have had two-part dies and now we have three part dies, which gives us different movement to make and form the panels.” Working together Conor McCarney has worked directly for the Autolaunch for six years, having been a contractor installing the machinery before that. He brought Pirtek on board around five years ago, he says. “We were having some hose issues,” says Conor, “and being a good salesman, John Laffan walked in on the right day. “So we changed over to their hoses, which were of a far higher quality, meaning we had less failure. We’ve been using them ever since. The quality is good and the service is too. Other hydraulic companies I deal with couldn’t provide 24 hour service and we are a 24 hours, seven days a week plant. This 24/7 service is one of Pirtek’s key selling points. At Autolaunch, Pirtek hoses up the circuits on the presses and on the dies. Conor says, “We keep spare hoses in stock and Pirtek’s MSST, Mark, calls in on a regular basis and makes sure our stock is full. “There haven’t been many issues with the hoses. They are inspected for wear on a regular basis and we change them as required. “We hold the specific stock of hoses just for here in the depot in Waterford,” says John Laffan, Sales Manager at Pirtek Waterford, “and they’re held in Mark’s van as well because of the 24 hour service he provides.
‘Above and beyond’ service and excellent interpersonal relationships characterise
UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu
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