Working Together includes some principles for how everyone should help and support you and your family. Principles means ways of doing things. These include:
Building positive relationships Practitioners build strong, respectful and supportive relationships with families by listening, focusing on strengths, being sensitive to different needs, and adapting help to fit each family’s unique challenges. Clear and respectful communication Practitioners should make sure information is easy to understand, free of complicated words and provided in ways that suit different needs, such as translations or sign language.
Giving families a say Parents and carers are involved in decisions by being told about meetings, given time and information to prepare, and encouraged to be supported by people they trust.
Listening to families and communities
Practitioners understand that it’s important for families and communities to be involved in creating better services. They regularly ask for feedback to improve how they work.
If you’re ever unsure about the role of these people, or want to understand more about what’s happening, it’s okay to ask questions. It’s their job to help you and your family understand how they will support you.
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