Contents
01: Executive summary
3
02: Introduction
14
03: Reorganisation and people-based services: views from the frontline
23
04: Deep dive into demand variation
34
05: Deep dive into ordinary residence and care supply and demand
45
06: Deep dive into unit cost
51
07: Deep dive into senior staffing impact
60
08: Deep dive into service quality and partnerships
65
09: Deep dive into distribution of deficits in the High Needs Block
73
10: Conclusions
78
11: Footnotes and Appendices
86
3
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