that can make even the most defiant kid reconsider their stance,” he says.
And he adds:“The next time you’re staring down the barrel of a toddler tantrum, remember – you’ve got the skills to negotiate your way out of it. It’s not about overpowering your child, it’s about understanding them, guiding them, and most importantly, making them feel like they’re in control while you subtly steer the ship.” The audiobook of Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss is published by Penguin Audio, £12.Available now.
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