Aire Serv of the Mid-Hudson Valley - September 2019

aireserv.com/mid-hudson-valley | 845-256-6158

COMFORT CONNECTIONS

Usually, I fill this space with stories and updates from my own life. But in honor of Labor Day, I wanted to use this opportunity to thank my employees. It's because of their dedication that we can continue to provide the best service possible to our growing family of customers. In our front office, Sandi and Nick keep our team organized and functioning at the highest level. My son, Nick, has been with Aire Serv of the Mid- Hudson Valley since I began the business, and I can rely on him to do nearly everything. Sometimes he’s running parts to our technicians in the field, and other times he’s fabricating ductwork. He’s also vital to dispatching our technicians and scheduling service and Advantage Plan members' maintenance appointments. Sandi is our go-to on the phones. She answers the phone, schedules appointments, follows up with clients, and confirms upcoming appointments. Sandi's friendly voice is our main line of communication with customers. Without her dedication, we wouldn’t have nearly as much daily client communication as we do. Out in the field, four technicians join me in serving our clients. Recently, I’ve been working with our newest employee, Jonathan, who, at the time of writing this, has been with our company for only a few weeks. Whenever a technician joins our team, no matter how much expertise they have, I work with them to bring them up to speed on Aire Serv's style of customer service. I want to make sure they are receiving training that’s going to best serve our clients. But don’t take Jonathan’s short tenure as a signal that he’s a novice. He’s originally from Florida and has extensive experience with air conditioning repair, maintenance, and installation. We’re excited to see him grow with us. Bryan is another one of our newer technicians, having been with Aire Serv of the Mid-Hudson Valley just over six months. He’s been working with Tom, our most tenured employee, to get a feel for our company’s style and craftsmanship, but his dedication to this craft has quickly enabled him to take on service calls of his own. Dave is our second most-tenured technician. He’s been with our company for the past two years, and he does most of our service and maintenance repair calls. Dave has a knack for educating people about their HVAC systems, and THANK YOU! Honoring My Dedicated Employees This Labor Day

Your Aire Serv team (from left to right): Jonathan, Bryan, Rich, Dave, Tom, Nick with Elf, Sandi, and Jim.

we appreciate all that he has brought to our company in just the two years he’s been with us.

And last, but certainly not least, our most tenured employee is Tom. For the past five years, Tom has been a consistent professional in the field. As a business owner, I believe it’s so valuable to know you have a guy like Tom on your team. I admire the way he mentors the newer employees, and his consistency is unparalleled. Rich rounds out our full-time employees. As our comfort advisor, Rich spends whatever time is necessary to determine a client's needs and wants for a new system, provides them with options, and secures an installation date for them on the calendar. The bridge Rich builds between our clients and us is a great asset. Finally, I can’t write a thank-you article about my employees without mentioning my wife, Andrea. She edits this newsletter each month and takes care of our company’s payroll. I know our employees appreciate that part of her job, but I will forever be grateful for the support she gives in addition to her full-time job and volunteer work. I feel incredibly grateful to have a team like this supporting our business and our customers. And it gets even better because Aire Serv of the Mid-Hudson Valley is growing! We are always looking for additional team members with a can-do attitude who enjoy helping people. If you know someone who would be a great fit, give us a call.

To our team members, thank you for your continued dedication. I'm so proud of all you do for our customers.

–Jim Serra

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