Job Description Location: South Reports to:
Chief Operating Officer
ROLE DESCRIPTION: Ready to rule the roost? Well, not quite rule (no monarchy here) …but certainly play a major part within an exciting new student accommodation brand. Our Area Managers are the backbone to our property and city customer experience teams; talented leaders of people, packed with common sense and a strong commercial ability; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation. It’s a very exciting time to join our team - a fancy new visual identity recently launched and a chance to join us at the very beginning of building our brand, our culture and our DNA. We can’t tell you too much about ‘who we are’, because we’re building the very team that will help us do that. What we can tell you, is that already we’re made up of really good people and we’re a business who will do the right thing, in the right way – truly putting students’ experience, welfare and safety at the top of our agenda. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop to our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of. The Area Manager team are responsible for ensuring we fulfil our commitments to our people and our customers, through the delivery of exceptional service in a safe and welcoming environment. The role will also take responsibility for the financial performance of our properties, operate safe and secure properties in line with all statutory, legal and moral obligations. KEY ACCOUNTABILITIES: SAFETY & WELFARE • Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding within your respective area for all statutory and legal accountabilities we hold; furthermore, ensure that your teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. • Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices.
Made with FlippingBook - Online catalogs