MOVIA Satisfication Guarantee_11_4_21

MOVIA’s Satisfaction Guarantee Although we are confident that you and your family will be pleased with your new RAI system, we, at MOVIA, always place you, the customer, as our top priority. MOVIA’s 14- day Satisfaction Guarantee allows you to experience the MOVIA RAI with peace of mind. If you are not fully satisfied with your purchase, you may return the MOVIA RAI within 14 days from the date of receipt for a refund as detailed below. Refund Policy You can return the MOVIA RAI for a refund (which includes the price paid plus applicable tax). Due to the customized nature of the RAI system, a 15% restocking fee will apply. This fee will be charged when you submit a request to return. MOVIA will pay for the return shipping fee for MOVIA RAI systems shipped within the continental U.S. and will send you the applicable shipping documents. MOVIA RAI systems shipped outside the continental U.S., must be returned with the customer assuming the shipping costs. The MOVIA RAI and all accessories must be returned in the original packaging with the applicable proof of purchase (i.e., an invoice). If, upon return to us, it is determined that the MOVIA RAI system has been damaged, components are missing, there are signs of abuse, or that the RAI system is not in re- sellable condition, MOVIA reserves the right to decline a refund or charge an additional fee. Return Procedure Please contact MOVIA via email at support@moviarobotics.com. MOVIA will provide you with directions on how to package and ship your RAI system. If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. Like-new condition Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Refund method and timing With a few exceptions, we will reimburse you for returned items in the same way you paid for them. For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.

Special Considerations Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to MOVIA and

we'll arrange for a replacement. Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed. Product accessories and packaging Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing. Bundle discount and free items If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased. Thank you for your business!

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