If all of your Trex ® lights are out...
Are you using a Trex transformer?
YES
NO
Test the transformer output.
Trex does not warrant or support the use of non-Trex transformers. Obtain a Trex transformer from a Trex retailer and begin troubleshooting Any light fixture damage caused by
If the test lights DO work, the transformer is working. If the lights DO NOT work and the transformer is not outputting power it should be replaced. If the Transformer is working but all lights are out, the connection of the 20' transformer wire is the problem, or the wiring is not connected correctly with wire nuts. For Trex LightHub ® plug-and-play lighting, ensure that the female splitter pins are intact (and not bent). If the lights still don’t work, try another port. If a dimmer is installed, remove it from the transformer. Ensure the wire connected to the transformer is fully inserted and screwed on. Remove any installed wire nuts. Test power output with a voltmeter, or by wiring a known good Trex light directly to the transformer leads and ensure polarity is correct.
the use of a non-Trex transformer will not be covered by the Trex Limited Warranty.
Are you using a Trex dimmer?
YES
NO
Older model dimmers have clip-on connections. Check for continuity and polarity.
Remove the non-Trex dimmer. Trex does not warrant or support the use of non-Trex dimmers. Obtain a Trex dimmer from a Trex retailer and begin troubleshooting.
Newer style dimmers have a plug with screw-on connections. Ensure the plug’s connection is fully inserted and secure.
If the lights DO NOT come on using the dimmer remote, check if the dimmer is functioning using the buttons on the dimmer housing.
If the lights worked after the previous steps in the Transformer Troubleshooting section, but will not come on now, your dimmer is likely faulty. Obtain a new Trex dimmer from a Trex retailer.
2 TREX DOES NOT WARRANT OR SUPPORT USE OF NON-TREX TRANSFORMERS AND/OR DIMMERS. PURCHASE A TREX TRANSFORMER FROM A TREX RETAILER.
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