LESSONS FROM LAMMICO
Labeled as essential due to our support of healthcare providers, the professionals at LAMMICO are fortunate. In this time of uncertainty and disruption, the plunge into full remote work generated surprisingly little disruption for LAMMICO and our insureds. We were prepared with technology, security, practices and policies already in place for remote work. This seamless transitionmeant continuous service to our insureds, as we worked to support our healthcare heroes.
LAMMICO and our employees are family and over the years our family has supported one another well. We will continue to do that and are confident we will come through COVID-19 stronger because of it. All of this helps strengthen our resolve and determination to offer frontline healthcare professionals as much support as we possibly can. ■
Overall, we are doing well but, likemany, we are wondering what will come next, worrying about safety and about when life will return to “normal.” Fortunately, we have the reassurance of a strong company and stable jobs.
Our COVID team met daily, working to gather content for a COVID-19 resource webpage that became an invaluable one-stop-shop for insureds to find the latest details on telehealth guidelines, state and federal updates and reopening healthcare. The webpage has been viewed more than 8,700 times since it launched in March 2020. We surveyed our employees and learned many things about how they feel and how they are handling things. Although they are working well remotely, our employees miss being with their LAMMICO family. They have expressed how grateful they are for our constant training in preparing them for a crisis like this. We also asked them what they are doing to stay balanced. Answers included exercise, walking, outdoor activities, reading, meditating, praying, communicating with friends and family, and staying positive. We hear from our employees how important it is to them to take care of others—especially those working tirelessly under stressful conditions to meet the needs of patients. This sense of purpose offers direction during a time of turmoil. We have all grown. Virtual meetings and even social gatherings via technology are common now. After Hurricane Katrina, many of us learned to text, and likewise, COVID has taught us to Zoom.
We were less prepared for the feelings: anxiety, fear, isolation, discomfort and longing for normalcy. To combat those emotions, we have put new spins on past favorites. Employees enjoyed virtual versions of our annual Halloween costume contest, ugly sweater contest and holiday raffle. We also held company meetings via webinar, led by our president. Care packages were mailed to employees, complete with office supplies, snacks and toilet paper! Online exercise classes were offered during lunch breaks.
Know someone pregnant and struggling with opioid addiction?
Care packages were mailed to employees, completewith office
By taking care of our employees, as a team, we were better able to serve our insureds. LAMMICO hosts many live events each year and transitioned them all to webinars for 2020 and 2021. We also worked with
supplies, snacks and toilet paper!
some practices and facilities financially impacted by the pandemic or who were treating fewer patients and reduced their coverage/premium to part-time or deferred some premium payments as another way to support them during this emergency.
Woman’s GRACE Programcanhelp! Womans.org/GRACE • 225-924-8574
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J LA MED SOC | VOL 173 | SPRING 2021
J LA MED SOC | VOL 173 | SPRING 2021
Grace 1/4 pg journal ad.indd 1
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