FO System & Interface- Mobile Check-in
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#*0% Guest arrival: • 2!A-7=@H T+SRV Collect room key at the designated mobile check in area • (J# >U:Q1-7 App FO colleague thanks the guest for using Shangri-La Mobile App • 8"# K Verify guest identity. • 93& @HG!.5# AK I)/< P% ) Scan guest ID or Passport if required by local registration rule (For China hotels) • 4+ Handover the room keys • OPMS ( Check-in OPMS ?# L$DNM App EB+ 4+SRVFC # ,OA+ S;6' AW As guest has been informed of their room number prior to arrival via App, FO colleagues to ensure there is no accidental changes to guest assigned room number before handover the room keys.
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