WORKING BACKWARDS
Working backward always starts with the customer and thinking through the benefits you can provide them. The customer experience is typically described via a written document describing the experience as a Press Release (PR) and internal + external Frequently Asked Questions (FAQ). The PRFAQ is used to “review or propose an idea, process, or business.
55
FINDING YOUR FORTE EXEMPLARY LEADERSHIP ON PURPOSE DIRECTORS’ RETREAT
Made with FlippingBook - Online Brochure Maker