Who should your contact if you need help while using Maryland Guide & File? It depends on the type of issue you are having to determine the best resource to assist you. Please see the chart below for the most common issues and the resources available: General Guide & File System Help Quick Reference Guide (QRG) mdcourts.gov/sites/default/files/import/guideandfile/qrg_gettingstarted.pdf Frequently Asked Questions (FAQs) mdcourts.gov/sites/default/files/import/guideandfile/faqs.pdf Technical Help System Maintenance / Outages - Maryland Guide & File may be unavailable for necessary system maintenance or unplanned system outages. Current system status will be available at: mdcourts.gov/mdec/systemstatus. Performance Issues - Issues with the application display and performance may be due to the internet browser used. Maryland Guide & File works best in Google Chrome. Error Messages - The system displays several error messages to alert users when required information is not entered or is not in a valid format. For any other error messages, record the message and contact Tyler Technologies at 1.800.297.5377 (Monday - Friday, 8 am - 10 pm Eastern Standard Time) press 5 when prompted or by email at: support@odysseyguideandfile.zendesk.com. Password Reset Issues - To reset the password for your account, you will need to provide the email address for the account using the “Forgot Password” prompt. A password reset link will then be sent to the email address associated with your account (check your spam folder). NOTE: Passwords are case-sensitive and must be at least 8 characters with 1 uppercase, 1 lowercase and either 1 number or special character. If you are still having issues accessing your account due to a password issue, contact Tyler Technologies at 1.800.297.5377 (Monday - Friday, 8 am - 10 pm Eastern Standard Time) or by email at: Efiling.Support@Tylertech.com. Interview Specific (non-legal) Help If you have issues with how an interview is working, create a ServiceNow ticket by emailing your issue to: mdcourts@service-now.com. Be sure to include the Maryland Guide & File interview you are having issues with and be as specific as possible. Legal / Case Specific Help Maryland Guide & File does not provide legal advice. It is not a substitute for having an attorney. The following resources are available to help:
Maryland Court Help Toolkit mdcourts.gov/courthelp Finding Legal Help: mdcourts.gov/legalhelp/findinglegalhelp Common Legal Topic Information: mdcourts.gov/courthelp/lawtopics
People’s Law Library of Maryland: peoples-law.org/ Thurgood Marshall State Law Library: mdcourts.gov/lawlib
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August 2022
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