GREAT CUSTOMER EXPERIENCE
Adapting to industry
The Great Customer Experience Program prides itself on listening to the needs and requirements of our industry, by engaging with venues all over Tasmania we hear and see what operators need and how we can deliver a program that can evolve to suit industry’s needs. One of our most popular offerings, the Venue Awareness session has been a massive success in increasing staff engagement in; the success of the business, the customer’s experience, the brand of the business and the state of Tasmania as well as understanding the importance of profit and loss in an industry with high costs and slim margins. After this session staff understand they are integral to the venue’s success.
But to help build on and continue that understanding is vitally important. Which is why we are now in the process of developing a second follow up session to focus on fostering leadership, team building and further engagement in the business. To learn more about the Great Customer Experience program and how we can help your business you can contact our regional managers below.
Jack Milbourne (southern regional manager) E: jack@tha.asn.au Ph: 0439763977 Stuart Jones (north west regional manager) E: stuart@tha.asn.au Ph: 0460624858
Building Confidence. Together.
As your trusted THA insurance partner, our purpose is to help you move forward with confidence. We can help with obtaining, or renewing your insurance program, including: 1. Specialised hospitality business insurance 2. Public, product, management liability insurance 3. Workers compensation insurance Get in touch with your dedicated Gallagher broker to discuss your insurance needs. Daniel Quintin 03 6235 1241 or 0418 268 409 or daniel.quintin@ajg.com.au AJG.com.au/hospitality
Commercial Kitchen Equipment
Browse our extensive range of commercial food-service equipment featuring everything from benchtop appliances to state-of-the-art cooktops, combi ovens, fridges and more!
rewardhospitality.com.au
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Endorsed by:
Arthur J. Gallagher & Co (Aus) Limited. AFSL 238812. Cover is subject to the Policy terms and conditions. You should consider if the insurance is suitable for you and read the relevant PDS/Policy Wording and our FSG before making your decision to acquire insurance. These are available on request or at AJG.com.au. REF3123-0622-1.0
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