CASE STUDIES
COMMUNITY ENGAGEMENT IN CARDIFF
320 Pupils engaged in STEM activities to date
320 Each scheme has a dedicated Public Liaison Officer (PLO) who has developed and implemented a project-specific stakeholder and communications plan. The PLO has then worked closely with the site team to ensure that this plan is implemented and monitored throughout the project. We have implemented a coordinated approach to delivering community engagement and social value benefits throughout these projects. This has been maintained through the development of a core team involved throughout the schemes to ensure consistency and continuity of our high delivery standards. O ver the past two years, we have been undertaking several projects across the city on behalf of Cardiff Council. These have included: • Cardiff Central Square Infrastructure Works • Tudor Street Transport & Environmental Improvement Works • Churchill Way Canal Quarter and City Centre East Highways Improvements • Castle St Infrastructure Works COMMUNICATION O ur works have been undertaken in high-profile and busy city areas with high levels of public footfall and visibility. Throughout all schemes, it has been imperative that we maintain clear and accurate communication to residents, businesses and visitors to the area. Each project developed a detailed communication plan identifying engagement methods to ensure effective communication with all stakeholders. In the world of social media and new technologies, we developed project-specific websites and utilised social media to spread the word on the works being delivered. However, we were conscious that the area received many visitors who may only be visiting for a day or a weekend, so information also had to be visual and present in our working areas. As a result, we developed project-specific noticeboards for each of our projects explaining our works. Despite our commitment to the environment, we are also aware that not everyone has access to a computer or uses social media so we designed and delivered newsletters within the local area that held a QR code to enable residents to sign up to receive email newsletters in the future or to notify us of their wish to continue receiving paper copies. As a result, after the initial letter drops, we reduced the level of paper letter drops required and still maintained consistent communications with those impacted by our works. Many of the projects took place during the Covid pandemic. So to ensure we maintained regular contact with residents and businesses in the area, we ran virtual drop-in sessions where people could raise any concerns or queries about our works. We could also update the project's progress and the latest traffic management phasings. Our public liaison officer also held individual meetings with residents or businesses where concerns or queries were raised about how they may be impacted. To date, on our Cardiff Schemes, we have delivered information to over 6000 residents/businesses within our work areas. We have held over 20hrs of drop-in virtual sessions with businesses and residents. Our project-specific websites have had over 7000 views by members of the public, and most importantly, our level of formal complaints has been consistently low across all schemes. This is a testament to the joined-up and proactive approach delivered by the team at site leve l.
• 8 APPRENTICESHIPS • 6 INDUSTRY PLACEMENTS • 3 WORK EXPERIENCE OPPS • 3 NEW EMPLOYMENT OPPS • 4 CAREERS FAIRS
676 Weeks of training & employment opportunities delivered to date
• 38/45 - Tudor Street • 41/45 - Churchill Way • 43/45 - Central Square Industry standard score for sites is 35/45
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