INTRODUCTION
OPERATIONAL EXCELLENCE
PEOPLE-FIRST CULTURE CUSTOMER-CENTERED INNOVATION
GRI INDEX
Team members complete annual training on our Required Ethical Standards, Code of Business Conduct, which codifies our approach, responsibilities, and commitments to: • Understand the needs of customers – whether within or outside S&C – and perform the work • Treat all team members, customers, and suppliers in a manner that promotes trust, dignity, fairness, and respect • Maintain workplace safety and seek ways to reduce S&C’s environmental impact • Seek ways to continuously improve upon S&C’s practices, as well as team members’ own work, that best meets those needs • Behave ethically at all times
to maintain the high standard of product and service quality for which we are known • Strive to ensure S&C complies with all applicable laws, rules, standards, best practices, and regulations • Protect S&C’s assets Team members are encouraged to report any work-related behavior that may be a violation of the law, our policies, or ethical standards in person, in writing, or through S&C’s anonymous helpline, which is operated by an independent, third-party provider. We continuously assess our policies and procedures and implement new solutions to ensure effective compliance and controls.
Embodying Our Commitment to Ethics and Integrity
In 2023, we partnered with a third party to conduct our first Employee Ethical Culture Survey to better understand our team members’ engagement in and perception of our ethics and compliance culture. The results of this survey revealed: • 89.3 percent of team members reported S&C has clearly communicated ethical expectations to them. • 88.3 percent of team members reported they knew how to report ethical concerns or observed misconduct at S&C. • S&C scored nearly 6 percent above the third party’s peer-group benchmark for the rate at which team members would report misconduct, if observed. Based on the survey results, we implemented a new Web-based intake form, streamlining the process for managers and human resources to document reports of ethical concerns. We also developed a new disciplinary policy and matrix. We plan to conduct this survey again in 2025 to continue refining our culture of integrity and excellence.
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