INTRODUCTION
OPERATIONAL EXCELLENCE
PEOPLE-FIRST CULTURE CUSTOMER-CENTERED INNOVATION
GRI INDEX
Team Member Well-Being
• Employee Assistance Program (EAP): Through our EAP, team members can access various tools and resources, including confidential counseling sessions with licensed professionals. • Virgin Pulse GO: Team members in Asia- Pacific, Europe, and the Middle East have access to this personalized, all-in-one health and well-being platform that offers daily tips, activities, mini challenges, digital health tools, and health assessments, as well as a community of support and encouragement. • Onsite Health Services: We offer vaccine clinics to our team members at our Chicago, Franklin, and Toronto sites to give them easy access to flu and/or COVID-19 vaccines. In addition, we offer vision and hearing screenings to support team member safety. • Financial Planning Services: S&C’s partnership with the Financial Awareness Institute offers team members free and confidential money management and financial planning services.
COMPENSATION AND BENEFITS Our total rewards program prioritizes the needs of our team members. This strategy aligns with our guiding principle of Respect for People and helps us attract and retain strong talent. In the U.S., our compensation and benefits packages include market-competitive salaries and merit-based supplemental pay, retirement and financial planning tools, health and wellness support and benefits, and professional development opportunities. We began developing a global total rewards strategy and roadmap in 2023 to enhance equity and support in employee recruitment and retention. Our initiatives during this development process included: • Defining and applying compensation targets across North America • Designing a global rewards and recognition program, which we anticipate launching by the end of 2024 • Implementing a comprehensive benefits education and communication program for team members in North America • Redefining processes for job creation and writing job descriptions • Leveraging third-party sites to benchmark compensation
At S&C, we embrace a holistic view of team member well-being. This includes providing resources, programs, and policies that support mental, physical, and financial health. OFFERING RESOURCES TO SUPPORT TEAM MEMBER WELL-BEING We offer resources that support all team members and encourage them to prioritize their mental health and overall well-being: • AMP UP! and BCBS Point Solutions: S&C’s AMP UP! plan and Blue Cross Blue Shield’s (BCBS) Hinge Health, Omada, Wondr, and Teledoc Health programs help team members embrace a healthy lifestyle through benefits such as free, confidential health screenings; health coaching; fitness programs; weight-management programs; chronic condition management; and smoking-cessation resources.
In May 2023, we actively promoted Mental Health Awareness Month by highlighting resources from our EAP provider and other programs. Each week during the month, we focused on a different aspect of total well-being (mental, financial, physical, and social) to help team members find guidance and support on their wellness journeys.
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