INTRODUCTION
OPERATIONAL EXCELLENCE
PEOPLE-FIRST CULTURE CUSTOMER-CENTERED INNOVATION
GRI INDEX
Customer Focus and Support We form close relationships with our customers and support them when they need it most. When a critical situation arises, such as a severe weather event, we support our customers’ needs and expedite required parts to assist in restoration efforts. Together with our customers, we enable resilient and reliable power worldwide.
POWER SYSTEMS SOLUTIONS TEAM Our power systems solutions (PSS) team offers customers full life-cycle support personalized to their needs through phone support, training, monitoring, and educational opportunities. This support includes systematic planning of grid-modernization programs, developing implementation plans, commissioning, maintenance, and end-of-life upgrades and/or replacements. The PSS team offers maintenance services that increase the longevity of our products, enable circularity, and have a direct impact on environmental sustainability. In 2023, the PSS team purchased equipment for reclamation of SF 6 gas in support of S&C’s larger program initiatives (read more in Product Innovation and Sustainability). The team’s focus areas for 2024 will be process implementation, team member training, and expansion to more customers.
PSS TEAM 2023 BY THE NUMBERS 170+ team members 10 service centers around the globe 24/7 support 6,873 cases addressed by the Global Support and Monitoring Center and remote technical support team 995 work orders received by the field services team 1,699 service appointments completed 12 product workshops held
PSS FULL LIFE CYCLE PROGRAM OFFERINGS
Analytical Studies Analytical studies that support system planning, reliability, and protective- device coordination
Engineering and Project Management Electrical and physical design packages provided in a wide range of complexity and voltage classes
Cybersecurity A suite of assessment services that lead to holistic network and system security integration
Field Services and Technical Support
Product Configuration Provide final configured product ready for installation in the grid by customers
Services that help customers with the commissioning, programming, training, inspection, testing, preventative maintenance, refurbishment, and retrofitting of S&C products
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