GLOBAL PAYROLL MAGAZINE
35
Challenges workers are experiencing Our recent payroll survey reveals key statistics on the challenges frontline workers face with payroll. Nearly half (47%) of frontline workers believe their changing shift patterns make it difficult to track hours worked and determine if their pay is accurate. As a result, 52% of employees compare payslips with colleagues to verify accuracy. This lack of confidence in payroll systems can lead to financial stress, with 14% of workers relying on payday loans to make ends meet. These issues cause unnecessary stress on the workforce, undermining the benefits that flexible working arrangements are meant to provide. The result is a lack of confidence in payroll processes and even in employers, which negatively impacts both employee wellbeing and overall productivity. What employers need to do To address these challenges, employers should aim to implement technology that helps manage flexibility while maintaining accurate and efficient payroll. Workforce management (WFM) solutions, for example, can greatly improve the employee experience by accurately capturing worked hours and absences and automatically integrating this data into payroll systems. This ensures that employees are paid correctly and on time. Empowering employees through self- service tools is equally important too. Frontline workers often feel that payroll is beyond their control, which can be frustrating. Solutions that allow workers
to manage shift swaps, coordinate split shifts with colleagues, and book holidays directly give employees more autonomy. This not only improves the employee experience but also reduces the administrative burden on managers, resulting in happier and more productive teams. Ultimately, payroll should not be seen as part of the problem but as part of the solution. By embracing technology and empowering employees, businesses can create a positive culture, improve employee engagement, and enhance productivity, ensuring that flexibility on the frontlines truly works for everyone.
Author: Neil Pickering
Neil Pickering, Senior Manager of HR Innovation at UKG, is a veteran of 20+ years in the IT world. Neil is an evangelist for how people technology and personalised performance cultures can transform business performance and employee experience. Through close collaboration with customers, UKG researchers and supply chain partners, Neil and his team develop and deliver content that bring stories of transformation to life, helping individuals and organisations alike achieve growth.
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