12 | INVESTING IN BETTER HEALTHCARE
4 Deliver positive stakeholder experiences Our companies measure stakeholder satisfaction rigorously and continuously. By doing so, we gain insights into trends and early indicators of impact so that management teams can respond quickly. This requires a culture oriented around service to others and supported by committed leadership and investments in systems and processes.
EnableComp client satisfaction + 91 NPS
92 KLAS score
56% Increase in Net Promotor Score within one year of WCAS investment
50
+50
40
+32
30
20
Competitor Survey +10
0
Q1 2022
Q4 2022
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