6 | INVESTING IN BETTER HEALTHCARE
Good care is good business From patient care to novel drugs, and
To do this, we focus on outcomes that matter. The companies we invest in rigorously measure quality, safety, and stakeholder satisfaction. One common measure of satisfaction is the Net Promoter Score (NPS), which has a demonstrated impact on reputation and growth.
healthcare technology to medical devices, our philosophy is simple – good care is good business. The healthcare industry is capital intensive and needs private investment to innovate and meet patient needs. We help overcome the challenges in today’s healthcare system to expand access to care and grow improved models of care delivery – which require both capital and innovation.
Current and former portfolio company NPS
+84
+90
+60
+91
+91
+50
+43
+58
+51
+96
+62
100
80
60
40
20
0
Resurgens Clinics
Resurgens ASCs
Springstone Telehealth
Springstone Hospitals
USRS Centers
Liberty
Shields
USRS
EnableComp
Leiters
MMIT*
Referral Sources
Patients
Business Customers
* A Norstella business
NPS is the result of a simple question: on a scale from zero to ten, how likely are you to recommend this product/company to a friend or colleague? The NPS is then calculated by subtracting the percentage of detractors (scores 0-6) from promoters (scores 9-10). Scores can range from -100 to +100.
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