INFORMATION 1620 Hawkins Avenue, Sanford, NC 27330 • (919) 566-8000 10951 W. Los Angeles Avenue, Moorpark, CA 93021 • (805) 553-5000 1502 E. Buckeye Road, Suite 102, Phoenix, AZ 85034 • (800) 851-8492 TERMS AND CONDITIONS
The previous products, as well the below, are eligible to be drop shipped. • EQ, C, CSP, D, and ALL three-phase pumps Claims: All claims must be made within fifteen (15) days after receipt of merchandise. See “Lost or Damaged Goods” instructions below.
Ordering: To ensure prompt and proper shipment, please order by product number and description. Orders must be placed via fax (877) 606-5457, email: ordereast@pentair.com or EDI. No telephone orders will be accepted. Products and prices are subject to change without notice. Returns: All returns are subject to our written approval and must be accompanied by “Return Goods Authorization” form or number issued by us prior to returning the material. Unauthorized returns will not be accepted. Freight must be prepaid. (On International Returns Freight must be prepaid (to the door) by the person or entity returning the goods. Customs Duties and Taxes are covered by Pentair and cleared by our appointed Customs Broker, Expeditors International). Do not request authorization to return material for credit which has been in your inventory over sixty (60) days and which is not in original resalable condition. Material authorized to be returned for credit is subject to a minimum 15% handling charge. Shipments: The following product lines DO NOT qualify for prepaid freight. These items must be purchased under a separate purchase order. • Stark ™ , THS Series ® Filters, Manifolds and Controllers • Commercial Heaters 500,000 BTU and above • Aurora ® and Berkeley ® Pumps, PS Series ™ In-Line Strainers • Paragon ™ Deck Equipment • AcuDrive ™ XS Variable Frequency Drives • AquaTRAM ® - Access Lifts • BioShield ® UV
LOST OR DAMAGED GOODS
We are willing to assist you in every possible manner to collect claims for loss or damage, but our willingness does not make us responsible for collection of claims or replacement of material. FOR INFORMATION OR ASSISTANCE CONTACT: Pentair Customer Service Department (800) 831-7133 • fax (877) 606-5457 – U.S.A. Sanford (919) 566-8000 (919) 566-8916 – International Department Fax Moorpark (805) 553-5000 (805) 530-0177 – International Department Fax
IMPORTANT: Our responsibility for any shipment ceases when the carrier signs the Bill of Lading. Thoroughly inspect each shipment immediately upon arrival. If cartons, packages, or crates are received in short or damaged condition, it is important that you notify the driver and insist on a notation of the loss or damage across the face of the delivery receipt; otherwise, no claim can be enforced against the carrier. If concealed loss or damage is discovered, you must notify the carrier at once and request an inspection. It is also important that you do not discard the shipping carton or container. A concealed damage report must be made within five (5) days of delivery of the shipment. If this is not done, the carrier will not entertain any claim for the loss. The carrier agent will make an inspection and usually will grant a concealed damage notation. If you give the carrier a clear receipt for the goods that have been damaged in transit, you do so at your own risk and expense.
DISCLAIMER
All content in this publication is based on information available at the time of printing. Pentair Water Pool and Spa, Inc. reserves the right to make changes at any time, without prior notice, to product specifications, part numbers, pricing, warranty terms, and to discontinue product or product components. All indicated Pentair trademarks and logos are property of Pentair. Third party registered and unregistered trademarks and logos are the property of their respective owners. ©2024 Pentair. All rights reserved. Pentair.com 08/2024
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