3 SKILLS YOUNEED TO RESOLVE YOUR NEXT CONFLICT Conflict resolution is never easy work. One wrongmove can trigger the fault lines in an already complicated relationship. On the other hand, nothing good comes of allowing an unresolved problem to fester. Finding common ground is a must, even when it’s difficult or painful. We’ve provided resolution practices for both internal and external affairs so that you can be ready to handle any conflicts that come your way. Seek First to Understand “Good Leaders Ask Great Questions,”a book written by leadership guru John Maxwell, lays out the foundational concepts behind any effective conflict resolution session. Ask questions. If communication is a two-way street, then conflict resolution is a highway. Asking a great question starts the flow of communication.“Why?”is often the easiest and best question to start with. “FiveWhys”by Sakichi Toyoda is a method that you can use to untangle any issue. According to this principle, you can get to the heart of the matter within five times of asking why. Understanding and articulating the core of your issue will help you create a win-win scenario. Create a Win-Win In a win-win scenario, your conflict is resolved in a way that satisfies all involved parties. Ensure a win-win by taking these steps:
Acknowledge the issue.
Attack the issue, not the person. Develop a mutual plan of action.
Find common ground.
Understand all sides.
Compromise Is Key Most conflicts come from emotional wounds, and those wounds need to be healed. The only way to truly find a solution for both parties is to find mutual compromise. If you are coming from a place of understanding and working toward a win-win, then compromise is a natural stepping stone to conflict resolution. If you aren’t, compromise may just be a way to put a patch on the problem instead of actually solving it. Successful conflict resolution resides in these three ideals, and all of them require emotional intelligence. A certain degree of self-awareness and empathy is the foundation of finding solutions. When these traits are combined with understanding, an effort to find a win-win situation, and willingness to compromise, you’ll find your conflicts resolved in an effective, equitable manner that will maintain relationships for a lifetime.
Take a Break!
When you think of St. Patrick’s Day cuisine, corned beef and green beer are probably the first things that come to mind. This year, consider adding colcannon to your March 17 menu. It’s basically mashed potatoes on steroids, and it’s utterly delicious.
3 pounds potatoes 2 sticks butter 1 1/4 cups hot milk 1 head cabbage, cored and shredded
1 pound cooked bacon, chopped into small pieces 4 scallions, finely chopped Parsley, for garnish Salt and pepper, to taste
4. Add cabbage, bacon, and scallions to mashed
1. Steam potatoes for 30 minutes. Peel skins and mash flesh thoroughly. 2. Chop 1 stick of butter into small cubes and add to warm potatoes. Once melted, slowly add milk, stirring constantly. 3. Boil cabbage in water. Add 2 tablespoons of butter to tenderize.
potatoes, gently stirring to combine.
5. Serve garnished with
parsley and a pat of butter.
Recipe courtesy of foodnetwork.com
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