MERCHANT NEWS
HEAT MERCHANTS’ TECHNICAL SERVICES TEAM PROVIDES INSTALLERS WITH A COMPLETE DESIGN FOR HEATING AND HOT WATER, PLUMBING, MECHANICAL VENTILATION AND DRAINAGE FOR DOMESTIC AND COMMERCIAL PROJECTS…
Bespoke solutions from beginning to end
H eat Merchants supplies a comprehensive portfolio of heating, plumbing and renewable energy solutions for both domestic and commercial projects. The company also delivers technical support services to customers, including heating system design and specification, commissioning, ancillary certification, after-sale service and installer training. “The technical services team can provide installers with a complete design for heating and hot water, plumbing, mechanical ventilation and drainage for domestic projects.”
The technical services team can provide installers with a complete design for heating and hot water, plumbing, mechanical ventilation and drainage for domestic projects. All designs are supported by professional indemnity insurance, which offers a guarantee that systems will perform as intended when installed per the design supplied. Engineers will work with your design team to assess your requirements and will offer bespoke solutions, with a comprehensive technical design, including product specification, full schematics and drawings, which will be in accordance with current building regulations and best practices. The team has expertise in specifying and estimating for a variety of projects to offer the best and most energy-efficient solutions to meet any requirements and budget. Heat Merchant’s national network of service engineers will commission a variety of products, including the Panasonic air-to-water heat pumps. The company also offers homeowners a range of service and maintenance plans to ensure the heat pump is professionally maintained. In the unlikely event of any issues, the service team will be on hand to answer any queries and provide remote
diagnostics or a call-out service. Meanwhile, the after-sales service team will assist installers by answering any technical queries and resolving any issues quickly and efficiently. The team will liaise with manufacturers on your behalf, provide technical after-sales support over the phone or arrange for a site call by an engineer, if required. On occasions when a site visit is needed, the team will arrange with your customer and report back to you on the resolution of the problem. The group has 31 Heat Merchants branches and 12 Tubs & Tiles showrooms, supported by a central warehouse and distribution hub, based in Athlone. The group’s business support services and technical design hub are based in offices in Athlone and Balbriggan. Through its national network, Heat Merchants always has an extensive range of stock available either at the branch or for next-day collection or delivery to ensure faster, more efficient customer service.
T: +353 (0)90 6442300 E: customersupport@heatmerchants.ie www.heatmerchants.ie
Heat Merchants distribution centre and support offices.
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PLUMBING & HEATING MAGAZINE | 63
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