FAQs
JO1424 - Sheet fitted mirror on basin wall from tiles to ceiling
Please note mirror may not be a single piece. If the basin is located on a wall with a stagger, the mirror will be on the wall directly above the basin. No cut-outs are permitted in wall mirrors. Please note that downlighters cannot be fitted in garage locations. Please note no provision is made for reinforcing the wall support; customers must ensure all wall fixings used provide sufficient strength for wall hanging of appliances.
When do I pay for upgrades and optional extras? Orders for upgrades and optional extras must be made on or before the stated build stage cut-off. The amount payable on order is dependent on exchange of contracts; • Where orders for upgrades and optional extras are placed before contracts are exchanged, 50% of the total must be paid on order with the remaining balance being paid on completion • Where orders for upgrades and optional extras are placed after contracts are exchanged, 25% of the total must be paid on order with the remaining balance being paid on completion How do I choose my upgrades and optional extras? You will be invited to a meeting by your Sales Executive; this will not occur prior to build stage 3. You can review our brochure in advance of this meeting and it may be that you require more than one meeting with your Sales Executive to finalise all your personal touches. However all choices, upgrades and optional extras must be chosen and the applicable payment made by build stage 11. The only optional extras which can be ordered beyond build stage 11 are carpets (please refer to page 6 for more guidance on our build stages). Why can’t I make selections after a specific build stage? Once the specified build stage has passed, it is too late to make or change your selections as we need a lead-in time to order materials and have them delivered and fitted to allow us to progress the build. Are the prices quoted negotiable? Our costs are competitive but also take into account supply/fit of the products and administration costs. Story Homes cannot provide a price match and prices are not negotiable. What happens if an upgrade or extra I have ordered is discontinued, or becomes unavailable, before it has been fitted in my new home? Occasionally an item may be discontinued by the supplier or manufacturer, or becomes unavailable. In such instances, we would always look to offer our customers a suitable alternative or updated model. However, where this is not possible, a refund would be provided. What if I don’t like the selections already made in my new home? If you purchase your new home after certain build stages have commenced, you may find that we have already had to order items such as your kitchen. Unfortunately once these are ordered they cannot be changed. We pick popular selections which work well in our homes but you may wish to make further changes at your own cost after you legally complete on your new home. You don’t fit something I want in my home - can you source and add it for me? We work with a variety of suppliers to provide our specification and unfortunately we cannot provide bespoke items within your home. If we do not offer the item you want, you may wish to fit this yourself after you take legal ownership of your new home.
ELE440 - Additional brushed steel LED downlighter
ELE435 - High-level double socket and TV outlet
ELE441 - Additional external coach lantern
Please note this is available for side access doors only.
ELE450 - Mains wired burglar alarm
Please note this excludes detached garages. Please note PIRs are fitted to ground floor communal rooms, landings and integral garages. Locations have been selected to cover individual and multi-room locations. Please note no provision is made for reinforcing ceiling support; customers must ensure sufficient fixings are used. Please note where the fused spur is to be located in the same position as the media plate, the media electrics will be relocated to a pre-agreed alternative position detailed on the house type electrical drawings. Please note the data point will be from the agreed room location to the additional outlet point adjacent to the router location. Story Homes provides the infrastructure of the data points and CAT 6 cabling only. It is the customer’s responsibility to ensure the router has the appropriate capacity and to connect the router to the adjacent outlet points. Please note natural products may vary in colour, structure and/or texture, and samples are an indication only.
Electricals
ELE442 - Relocation of ceiling light pendant
ELE448 - White fused spur
ELE449 - Brushed steel fused spur ELE445 - Additional data points
General
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