FAQs
Where you don’t offer an extra I want to add to my home, are you able to recommend a contractor who will be able to complete this work for me? Our Sales Executives will be more than happy to advise you of any contractors who may be able to provide additional services to you along with those Story Homes can offer, however we must stress that should we provide you with any details this does not constitute a recommendation. All contractors are entirely independent of Story Homes and any arrangements/contracts for works must be made directly between yourself and the contractor. Furthermore, we do not accept any liability or warranty for works carried out. What if I want to use my own trades to do work in my new home? You may choose to retrospectively fit your own appliances or furnishings once you have taken legal ownership of the property. Please note that prior to you taking legal ownership, we cannot allow your own tradespeople to access the property. Before I exchange contracts on my new Story home, what do I need to know about the specification? Ask your Sales Executive as many questions as needed to further understand the final specification and finish of your new home. Some key areas to focus on include: • Layout of your kitchen and bathrooms • Exterior finish of your home • Brands and products we use, the location of appliances and any products which have been changed/ discontinued • Variations between the show home, other developments and your plot Why is my specification different from other developments/plots? The specification we use varies from development to development and plot to plot so it is important that you are fully aware of the exact specification of your home. Why has the specification changed? From time to time we undertake specification reviews to allow us to meet customer demand, ensure regular supply and remain competitive in the marketplace. We aim to communicate this in good time to allow customers to make an informed decision about their purchase. Why does my home look different to the ones advertised? Will my home look exactly like the show home? Computer generated imagery and photography is there to represent your new home. It may not show the exact dimensions, finish or layout of your home as these are not images of your specific plot. The specification of the show home may not be the same as the plot or house type you choose. Story Homes reserves the right to alter our specification at any time. Some of the products you see in our show homes may not be part of our standard specification, may be available at an additional cost, or may no longer be available. Sometimes it may be necessary to make alterations to individual plot specification, where Story Homes is no longer able to obtain a particular product or to obtain it within a reasonable timescale, that does not materially alter the anticipated completion date of the individual plot. In any circumstance where it is necessary to substitute products or materials you will be notified in advance of the changes. If the change(s) proposed significantly alter the design, construction, or materials to be used within the individual plot or substantially alter its size, appearance or value
When do I pay for upgrades and optional extras? Orders for upgrades and optional extras must be made on or before the stated build stage cut-off. The amount payable on order is dependent on exchange of contracts; • Where orders for upgrades and optional extras are placed before contracts are exchanged, 50% of the total must be paid on order with the remaining balance being paid on completion • Where orders for upgrades and optional extras are placed after contracts are exchanged, 25% of the total must be paid on order with the remaining balance being paid on completion How do I choose my upgrades and optional extras? You will be invited to a meeting by your Sales Executive; this will not occur prior to build stage 3. You can review our brochure in advance of this meeting and it may be that you require more than one meeting with your Sales Executive to finalise all your personal touches. However all choices, upgrades and optional extras must be chosen and the applicable payment made by build stage 11. The only optional extras which can be ordered beyond build stage 11 are carpets (please refer to page 6 for more guidance on our build stages). Why can’t I make selections after a specific build stage? Once the specified build stage has passed, it is too late to make or change your selections as we need a lead-in time to order materials and have them delivered and fitted to allow us to progress the build. Are the prices quoted negotiable? Our costs are competitive but also take into account supply/fit of the products and administration costs. Story Homes cannot provide a price match and prices are not negotiable. What happens if an upgrade or extra I have ordered is discontinued, or becomes unavailable, before it has been fitted in my new home? Occasionally an item may be discontinued by the supplier or manufacturer, or becomes unavailable. In such instances, we would always look to offer our customers a suitable alternative or updated model. However, where this is not possible, a refund would be provided. What if I don’t like the selections already made in my new home? If you purchase your new home after certain build stages have commenced, you may find that we have already had to order items such as your kitchen. Unfortunately once these are ordered they cannot be changed. We pick popular selections which work well in our homes but you may wish to make further changes at your own cost after you legally complete on your new home. You don’t fit something I want in my home - can you source and add it for me? We work with a variety of suppliers to provide our specification and unfortunately we cannot provide bespoke items within your home. If we do not offer the item you want, you may wish to fit this yourself after you take legal ownership of your new home.
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