PRE-WORK NO. 4: IDENTIFYING L&D NEEDS THROUGH EMPATHY.
Everyone is requested to complete pre-work No. 4.
Organise a brief empathy interview with the following stakeholders (all of them, one on one) in your hotel:
General Manager
• •
Dir. Of HR.
• One operational HoD (E.g.: Dir. of Rooms / F&B) • One commercial HoD (E.g.: Dir. Of S&M) • One functional HoD (E.g.: Financial Controller)
Ask them the following three questions: 1. What are the L&D priorities / needs in your hotel in 2019? 2. What L&D programs do you suggest the hotel needs in 2019? and why? 3. What L&D programs would they like to see in the Regional Catalogue facilitated by the Reg. Director of L&D?
As you interview them, please use THIS LINK to input their answers. The interviews should be conducted by Wednesday, September 27 th .
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