PROJECT 1: ESSENTIAL LEARNING
Project Owner: Jacqueline Dalmeida (Shangri-La Villingili, Maldives)
PROBLEM STATEMENT:
Our hotels currently do not have a consistent approach to onboarding new colleagues. In some hotels the NCO is done in 1 day, in other hotels in 2 days. The content also varies a lot (for example in some hotels they need to add in NCO legal information required by the country, or policies. Furthermore, Shang-Care also is done in a very different length of time in each hotel. Some combine Shang-care 1 and 2 in the first day, others do a full day of training for each Shang-Care module. Finally, not all hotels have implemented the “buddy system” for new colleagues (recently redesigned by Audrey and Nali).
PROJECT OBJECTIVES:
• Create an onboarding map (one page) that shows visually how should be the perfect onboarding journey of a new colleague in any role in all our hotels across the regions. The map should include when do they take NCO and Shang-Care, how long should NCO be for and the Shang-care modules and do we decide to have one full day for each Shang-care module or combine it? What is needed? • Implement the “Buddy System” program as part of the onboarding in the same way across all of the hotels. • Deliver the same experience for NCO and Shan-Care modules in all the hotels in the region. • Ensure that any extra content (legal, policies) is done in a different day (perhaps before NCO) so that new colleagues do not have an “arrival experience” to Shangri-La based on boring, transactional content.
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