PROJECT 4: COMPLIANCE LEARNING
Project Owner: Selva Thangabel (Shangri-La Abu Dhabi / Traders Hotel Abu Dhabi)
PROBLEM STATEMENT:
Shangri-La has a lot of requirements regarding safety in our hotels including the delivery of learning modules (Food safety, fire safety, security etc) however also missing some important topics such as sexual harassment etc. Further, our hotels in the regions have very different approaches on how these sessions are delivered, who delivers them, the content and some of the also use specific added content related to local regulations while others use the corporate training materials only. A simple “Compliance Learning Map” is required which clearly maps out the learning journey related to compliance required by our colleagues. This map should clarify: what programs everyone must attend (and frequency, for example refreshers), what programs are specific for certain roles (for example, working in heights for Engineering).
PROJECT OBJECTIVES:
• Design a Compliance Learning Map that shows a logical process for the hotels to follow to comply. • Identify which programs are we missing as a region related to important compliance content. • Identify who is the owner of each compliance program and what is the role of L&D. • Ensure that all compliance related audit points (from Global audit) are in place in the hotels following one process. • Integrate compliance related points audited by Vice-President of HR (Dirk-Jan) in the HR Health Audit. • Provide a process that explains what paperwork is required for each program, how is it collected and how to manage it.
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