PROJECT 7: DEPARTMENTAL TRAINERS
Project Owner: Eranda Rajapathirana (Shangri-La Hambantota)
PROBLEM STATEMENT:
At the moment some hotels have implemented a Dept. Trainers strategy and others haven’t. As a result there is consistency and very poor performance and impact from our current departmental trainers. The role of L&D leaders is to clearly drive the Dept. Trainers strategy providing a consistent approach to manage this function. This requires to clearly outline: what is the criteria necessary to select a member of the dept. trainers team? (behaviours, knowledge and skills required). What is the training required by Dept. Trainers in order to set them up for success? What is the scope of the role of a dept. Trainer? How should Dept. Trainers be rewarded? And an overall process that can be applied consistently across all the hotels to manage the Dept. Trainers team, specifying: how often to meet, purpose of the meeting, sample agenda of the meeting, how to develop them in learning further?, how to monitor and measure their impact in the business, and how to use them to foster simulations training to increase skill levels in the hotels.
PROJECT OBJECTIVES:
• Define the criteria to become dept. trainer, scope of the role, expected tasks to complete and reward strategy. • Create a map that shows the process to manage the dept. trainers team including the training they need to complete, the frequency in which they need to meet, the forms that they need to use, the monitoring process, the way they will be developed and a sample agenda of what the meeting with them should look like (purpose, items). • Identify ways to measure dept. trainers impact in the organization.
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