PROJECT 8: L&D DIGITAL STRATEGY
Project Owner: Kristi Grotsch (Shangri-La Toronto)
PROBLEM STATEMENT:
Although we have improved significantly in the last 12 months implementing digital tools in learning and even presenting our L&D plans in dynamic engaging formats, we need to evolve the way we use technology to market our learning. This can be resolved if we have one strategy that integrates the use of technology to communicate our programs, design programs and support development through a digital learning centre. For example, a welcome digital tour of the hotels as part of the onboarding using QR codes and story-telling, or a podcast series about the leadership competencies. As such, we need to identify what digital learning tools we all should have access to in the region (example, menti), how we need to use them, and specific programs to be created using technology (for example the hotel story telling induction) shown in a simple map that allow other L&Ds to follow and apply. Further, we should identify 1 digital project every 2 months and develop it to remain current and benefit our teams. • Identify what digital tools all hotels should have access to and how to use them. • Identify a few projects that will be developed supported by the use of digital tools in the next 12 months (for example, project one could be: the digital hotel tour using sound-bites) that will be rolled out across all out hotels in the regions. • Design a strategy to create a Learning Resource Centre in which our leaders and colleagues can go to at any time to access pre-selected learning (TEDTalks, articles etc) to drive their own development and to connect to programs already available in the catalogue. • Provide a process in which all the Digital Monthly Hotels Learning Plans (calendar) can be uploaded to so that we can share with other regions how we communicate our training calendars. PROJECT OBJECTIVES:
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