PROJECT 10: LANGUAGES LEARNING
Project Owner: Sandrine Lemaire (Shangri-La Paris)
PROBLEM STATEMENT:
Being a Global brand our hotels have colleagues from multiple nationalities who speak a variety of languages however also sometimes having challenges at speaking English. Some hotels have made available English classes facilitated by teachers at the hotel, others have partnered with academies or institutes sending the colleagues to take classes there and others do not have anything in place even though it is an actual need. This can be resolved if as a region we identify how necessary it is to have English learning available for our colleagues, clearly understanding what would be the best way to deliver this training (face to face, through an app? ) to then engage suppliers that can help us close the gap.
PROJECT OBJECTIVES:
• Conduct a small survey with the L&D leaders in the North America and EMEA regions to identify if there is a need for English (or any other language) training. • Identify 3 possible solutions (online learning suppliers, for example Busuu) that can potentially assist the hotels.
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