PROJECT 13: CSR LEARNING
Project Owner: Damla Dincer (Shangri-La Istanbul)
PROBLEM STATEMENT:
Hotels are currently engaged with multiple actions to celebrate our commitment to CSR. This is evidenced by multiple presentations sent from time to time documenting these actions. However besides a small introduction in the NCO about our CSR initiatives, there is no real process that presents the learning journey to foster and leverage the understanding and participation of our teams in CSR. A clearly defined map that presents the journey of the expected learning that new and existing colleagues at all levels should have to deeply understand CSR at Shangri-La needs to be developed. In addition, it is necessary to identify what topics from CSR do we need to design learning modules, the format of the learning (classroom? Online? Videos?) and the expected effect.
PROJECT OBJECTIVES:
• Design a map that shows the learning journey that all colleagues from all levels should follow in order to clearly and deeply learn about CSR. This map should include topics, type of content, format of the content, content owner, time frame to develop the learning modules, objectives of the learning modules, audience and timeline in which this learning will be developed. • Decide what is the best format to keep the culture of CSR alive from a learning perspective, do we need a video library? Do we need a podcast? How can we facilitate learning tools for our colleagues to access learning at any time that helps them increase their CSR acumen.
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