THE OFFICIAL JOURNAL OF THE TASMANIAN HOSPITALITY ASSOCIATION MARCH 2021
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CONTENTS
THA PRESIDENT PAGE 3
TASMANIA POLICE PAGE 17
THA CEO PAGE 5
TOURISM TASMANIA PAGE 19
INDUSTRIAL RELATIONS PAGE 7
LIQUOR AND GAMING PAGE 20
AWARDS FOR EXCELLENCE PAGE 8
MEET THE THA BOARD PAGE 21
MEET THE THA TEAM PAGE 22-23
MEMBERSHIP AND CORPORATE PAGE 9
CLUBS TASMANIA PAGE 10 -11
THA CORPORATE PARTNERS PAGE 24-26
GREAT CUSTOMER EXPERIENCE PROGRAM PAGE 12 -15
HOSPITALITY REVIEW PUBLISHED BY THE THA 25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 03 6200 7300 enquiries@tha.asn.au www.tha.asn.au
Cover photo by Beetle Black Media
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Paul Jubb Tasmanian Hospitality Association President
The industry has shown unprecedented strength and resilience over the past year and we continue to battle new and unknown challenges. The usual ‘peak’ season of summer was more a molehill than a mountain for many industry operators and the road out is still long and uncertain. The continued shutdowns across the country dispro- portionately impact our industry and compound on the adversities of the last 12 months. While the in- dustry is resilient, we’re not invincible. The end of JobKeeper in March will be devastating for many businesses who rely on the support to feasibly operate and keep Tasmanians employed. It’s still a very uncer- tain time and hospitality is still subject to some of the harshest capacity restrictions that hamper our trading ability and overall viability. The need for further support is inevitable. Our na- tional counterparts are leading a push urging the Fed- eral Government to consider a temporary suspension of Fringe Benefit Taxes (FBT) for meal entertainment excluding alcohol. Restaurants and cafes in CBD are- as are among the worst affected with many workers, particularly public servants, still working from home despite months without a case of COVID-19 through community transmission. It’s these behavioural and societal changes that are significantly contributing to a sustained downturn for many hospitality opera-
tors and detracting from the social and mental health benefits of seeing and reuniting with colleagues and friends. I think we can all agree that while Zoom meetings have been crucial in the continuity of work- places and the economy, it doesn’t compare to a face to face meeting, especially over a meal. We need to get people out of their homes and back into the CBD, the office spaces and the restaurants and cafes they frequent for lunch or dinner. The THA supports the proposal of a short to medium term stimulus through relieving the Fringe Benefit Tax, making it more affordable for workers to hold a lunch meeting or a celebration dinner for staff. A new report prepared for the AHA*, estimates a FTB suspension would result in more than $300 million stimulus to the sector in Australia next financial year. The THA has been fighting for a support mechanism through alleviating FBT for almost two decades and it’s now more important than ever. We need to re-evaluate the balance between the per- ceived health risk of bringing the workforce back to the office and the benefit to the economy, and to the hospitality sector. Venues have always been a place to meet, to reunite and catch up with others, and now that connection is more important than ever, not only for our social wellbeing but for the wellbeing and re- covery of the industry for the future.
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Steve Old Tasmanian Hospitality Association CEO
The start of the year has flown by and it is great to see the continued resurgence of many venues, despite the remaining restrictions on operations. 2021 will con- tinue to have its challenges and the THA is equipped to support you through these issues and advocate for the best interests of the industry. We have recently launched the ‘Play it COVID-Safe’ campaign across television, social media and in-ven- ue collateral. This campaign has been supported by the State Government to encourage all Tasmanians to respect hospitality staff and make small but mean- ingful behaviours the ‘new’ normal. Checking in at venues, using hand sanitiser and social distancing are crucial in the fight against COVID-19 and ensuring Tasmanians remain vigilant and stay safe. The threat of infection is still very apparent and in- termittent outbreaks across the country impact our industry significantly, particularly in the accommo- dation sector. Booking cancellations and isolation procedures due to outbreaks are devastating, but the return of COVID-19 here in Tasmania would be de- structive for so many and we must do everything we can to avoid that occurring. We encourage you to share the campaign across your own social media to help everyone ‘Play it COVID-safe’ and keep up the good times. As we continue to emerge from the impacts of the pandemic and the peak season, now is an important
time to check in with our own mental health and check in with those around us. Many people have endured extreme hardship and uncertainty over the past 12 months and have been challenged in unprec- edented ways. The THA have collated the most rele- vant support resources for the hospitality sector and anyone can access this, at any time, through the THA website. We can all get caught up in the fast-paced cy- cle of hospitality, but it is more crucial than ever to prioritise our mental health. The THA has formed a great partnership with Lifeline Tasmania to provide the most impactful and supportive resources to in- dustry and we look forward to releasing more support mechanisms in the coming months. Now is also a great time to refresh and rejuvenate your business through your online presence. Search engines and social media are more often than not the way that customers find you. Now is a great time to check in with your online marketing and social me- dia, and ensure contact details are up to date so cus- tomers can find you and experience the great hospi- tality you have to offer. Lastly, I would like to welcome our newest corporate partners, St Luke’s Health and Royal Greenhill Insti- tute of Technology. Our corporate partners are able to offer great, industry-specific value and benefits and can reduce costs on some of the largest expenses for hospitality operators. We hope you have had a great summer trade period and we look forward to continuing to support you throughout 2021.
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Allison Park Industrial Relations Manager
A national wage increase of 1.75% come into effect on February 1st. relevant information will be distribut- ed to all members as soon as it is available from Fair Work Australia and I am available to assist with the implementation of this wage increase. It is expected that February may also bring some pro- gress in the upcoming Industrial Relations Reform changes across the hospitality and retail sectors. Cur- rently relevant working groups are considering key areas of change focused on award simplification, in- creased flexibility and casual employee entitlements. I would encourage every member operator to regularly and proactively consult with us to minimise business and legal risk, hence minimising the time and cost spent on issues when they arise. The THA Industrial and Employment Relations team can meet you at your business site for your conveni- ence, or support is available via phone or email or in the office at any time. I am looking forward to meeting many more of our members in the next couple of months and continu- ing to support you through 2021.
It is hard to believe that I have already enjoyed 8 weeks my role as Industrial and Employee relations manag- er role at the THA. Since returning to Hobart after many years away, it feels like I never left and it has been wonderful to reacquaint myself with the premi- um experiences in Tasmanian hospitality and discov- er the valuable additions that have recently opened in the sector. The team at the THA have been very welcoming and I am very grateful to be working with such a dedicated and energetic team who truly value the work they do in supporting the industry to thrive. I have had the opportunity to meet and talk with a number of members across quite a range of issues. I appreciate the significant and devastating impacts that have been felt by many operators over the last year and the ongoing challenges of the current skills and people shortage being experienced in the industry. I am hopeful we will soon see this gradually start to improve in the coming months and look forward to supporting you to recover and navigate these chal- lenges.
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Isabella Crespan Tasmanian Hospitality Association Events Coordinator
After a positive start to 2021, plans for this year’s THA Awards for Excellence are well under way. After be- ing forced to cancel our gala event in 2020 due to the COVID-19 pandemic, we hope that this year’s event will be a special occasion to celebrate and recognise the excellence in the Tasmanian Hospitality Industry. For those venues who have nominated in this year’s Awards for Excellence, our judging process has now commenced and will conclude onMarch 19. This year, judging will be completed by judges from around the state assessing and marking each venue anonymously and objectively. The Perpetual Award nomination process was changed this year to give our members the opportunity to nominate any individual whom they feel would be a worthy recipient and be recognised for their contribu- tion to the hospitality industry in Tasmania. If you are looking to nominate someone for one of the Perpetual Award categories, please ensure that all criteria points are addressed. The recipient of a Perpetual Award is determined by the THA Board and heavily based on how the nominee meets the criteria relevant to each award. If you have someone in mind or any questions relating to this or the Awards for Excellence, please contact Isabella on 03 6220 7304.
The Awards For Excellence Night is on Monday 24th May 2021.
Nick Roney Tasmanian Hospitality Association Membership and Corporate Manager
We hope that all our members are feeling confident and hopeful for a prosperous year in 2021. Ven- ue operators and the Tasmanian public have done a remarkable job adhering to contact tracing since the introduction of these requirements, particularly throughout the Christmas and New Year period. Still, complacency is our biggest risk and it is important that we all keep doing the small thing to keep our ven- ues and our community safe. We hope that you have all received your member- ship renewal letter and invoice. We encourage you to attend to these as soon as possible as renewals are now due, if you have not yet paid or are having issues please contact the THA. We are excited by the return of many events including the THA’s own event calendar. The annual THA Race Night in Launceston in late January was a fantastic opportunity for members and corporate partners to come together, reunite and relax together. We now look forward to our next THA event, the Launceston Cup Eve BBQ on February 23 at James Boag Brew- ery. Your membership includes two free tickets to this event, but these must be secured prior to the evening. Please RSVP to the contacts provided below. Zoom meetings have served as a successful tool as we have navigated the challenges presented by the coro- navirus pandemic. Throughout the meetings we were able to identify the struggles individuals faced within their venues to offer support through advice, govern- ment grants and clarifying correct restrictions. We appreciate and value your time to contribute in these
meetings. We hope to progress these meetings into 2021 as we learn together how to adapt to the normal and new operating conditions. We appreciate your in- volvement, collaboration and feedback in these meet- ings. THA News is the relaunched newsletter to keep our members up to date. THA news provides segregated links for each division, providing the most relevant information for accommodation, clubs, cafes/restau- rants and hotels/bars/nightclubs. THA News may include corporate deals and discounts, information on government grants and programs, workforce de- velopment opportunities, events, THA programs and initiative updates. THA News will be distributed via email fortnightly on a Thursday afternoon and we en- courage you to stay up to date with divisional infor- mation. The website has also been updated and we urge all members to regularly login to the portal. Please con- tact the THA should you need assistance with your login. The THA membership team look forward to support- ing you to thrive throughout 2021. Please contact me directly or the THA team if you need assistance in any way. Nick Roney, Membership Manager - 0439 119 343 or nick@tha.asn.au Isabella, Events Coordinator – 6220 7304 or isabel- la@tha.asn.au Emmanuella, Administration Officer - 6220 7312 or emmanuella@tha.asn.au
Andrew Moore Clubs Tasmania Project Manager
non-traditional activities such as mountain biking, equestrian and pony club, walking and the growth of personal gyms, Clubs Tasmania is the voice behind the changing landscape of the community club indus- try across our great state. Through the start of 2021, Clubs Tasmania was busy supporting some of the state’s community sports events. The annual running and bicycle carnivals, rowing regattas and the Bill Springer “Mad Dog’ In- ternational, provided opportunities for us to connect and support the broader community club industry. Check out the short video of the event: https://vimeo. com/499080564
Welcome to 2021, the year that community clubs will continue to rebound from the challenges of the COV- ID 19 pandemic with renewed optimism and a posi- tive mindset. As Clubs Tasmania moves into its third year, we thought it would be timely to reflect on our impact and how we are strengthening the community club industry. Since 2018 we have secured $24 million in Govern- ment funding for initiatives such as the Ticket to Play program, Levelling the Playing Field and Improving the Playing Field and COVID-19 support grants. We have provided timely support and advice through the 1300 125 827 free call number and through Zoom teleconferences, assisting club representatives to navi- gate a number of issues including grant opportunities and COVID 19 updates. Our digital platforms includ- ing a webpage, dedicated Facebook page and a week- ly radio segment ‘Tassie Time’ every Wednesday on RSN 927 also help keep our industry connected and up to date. We have formed valuable partnership agreements with Netball Tasmania, Tennis Tasmania, Little Athletics, Golf Australia –Tasmania and Equestrian Tasmania, which provides greater support to member clubs of these state sporting organisations. As part of the Tas- manian Hospitality Association, Clubs Tasmania is facilitating and leveraging relationships with over 60 corporate partners to assist more than 200 grassroots clubs to help them remain viable and sustainable. We will continue to develop partnerships with peak bod- ies and corporate partners that help us deliver on our commitment to strengthen the community club in- dustry. We have deliver more than 20 community club fo- rums to engage with local club representatives and find out more about how Clubs Tasmania can support them and assist with the issues they are facing. We look forward to visiting more regional areas to hold forums in the remaining local government regions by the end of 2021. From mainstream sports like footy, cricket, netball, basketball, little athletics, tennis and golf, to emerging,
Clubs Tasmania, a part of the Tasmanian Hospitality Association, is helping to keep community clubs via- ble and sustainable. We look forward to continuing to support the industry throughout 2021 and welcom- ing new members. Our members can access a range of services and benefits - • Employee and Industrial Relations support in areas such as contracts, wage rates, role descriptions and employee management • Access to corporate partners discounts in ar- eas including insurance, energy, fuel, food and bever- age supplies, private health insurance • Support with food and beverage suppliers to provide the right product at the right price for club canteens and venues • Reduce workload on volunteers through streamlined support, communication, technology and • Support through the grant writing, activation and acquittal process • Remain connected via fortnightly newsletter, regular zooms and informative webinars To contact Clubs Tasmania, part of the Tasmanian Hospitality Association, reach out to Project Manager Andrew Moore on 1300 125 827 or E: andrew@tha. asn.au Since 2012, the Digital Ready program has helped thousands of local Tasmanian businesses, including sporting clubs, to make use of online tools and re- sources so they can benefit from the “digital econo- my”. If you’re ready to increase participation, recruit and retain volunteers by taking the next step online or us- ing social media, the Digital Ready for Business pro- gram is here to help. The program has been developed to empower Tasmanian clubs to take charge of their online presence and develop an online strategy that really works. In 2021, coaching sessions have been boosted to a total of 4 hours per community club. If you need assistance with your social media, website or just how to get more people to your club- the Digital Ready team are here to assist! Best of all, the session are free and support Government. Having partnered with Clubs Tasmania in 2020 to deliver a series of online and face-to-face workshops,
Taihlaura and her team are excited and ready to help community clubs 2021. To book your free session contact digital coach Taihlaura Denman-Francis at taihlaura@kingthing.com.au or visit https://digital- ready.tas.gov.au/ to find out more information on the program.
THA GREAT CUSTOMER EXPERIENCE TEAM (GCE) Penny Holmes
Customer Experience is defined by the interactions and experiences a customer has with a business throughout the entire customer journey, from first contact to becoming a happy and loyal customer. In Tasmania, a Great Customer Experience is the level we strive to every day, to ensure that what we want to be known for as a state is what is received consistently by locals and tourists alike. You can taste it in our produce, see it in our people and feel it in the culture. In Tasmanian hospitality there is always something different, something extraordinary and an opportunity to make someone feel special. What is the Great Customer Experience Program? The Tasmanian Hospitality Association is enhancing Tasmania’s hospitality experience for all patrons by delivery of the ‘Great Customer Experience Program’. This program measures the interactions and experi- ences customers have with a business throughout the entire customer journey. We do this by conducting the ‘GCE Assessment’, eval- uating the type of venue and expected customer ex- perience level - and how the venue meets or exceeds these standards.
Earn your Great Customer Experience- Seal of Ap- proval Our GCE Team will reach out and show you through the simple process that will assess your venue, award recognition with the GCE Seal of Approval, provide a report on your ‘Recommendations for Improvement’ and give you access to Extra Care. All this comes at no cost to you. Let us help show your customers and staff that your venue can deliver a ‘Great Customer Experience’. The Great Customer Experience – Extra Care After completion of the ‘GCE Assessment’ venues can access GCE Extra Care, which builds on the identified ‘Recommendations for Improvement’ and generates venue specific ‘Venue Awareness Sessions’, providing tailored training for venues through ‘Hospitality Skills and Knowledge Sessions’, assistance with ongoing staff training using ‘Typsy’, and referrals to third party support services.
Progress Report
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1386 Venues have been assessed by the Great Customer Experience Program and have deemed to have ‘completed’ the program.
• •
789 Venues have achieved the ‘Seal of Approval’. 553 were participating in or had completed ‘Extra Care’ support.
• 4266 Staff have engaged in Venue Awareness and Hospitality and Tourism Skills & Knowledge Session • 18,162 skill elements delivered in-venue in all areas of the state.
Meet Your Tasmanian Hospitality Association ‘Great Customer Experience’Team
Our Venue Support team are dedicated to hospitality and tourism outcomes that enhance the Tasmanian Brand. They are hospitality professionals that understand the challenges of operating in the current climate.
Penny Holmes
I come from humble beginnings, my entry into hos- pitality was through multiple back of house roles, I soon moved into the customer-facing positions where I shone! Before that my very first job was on a dairy farm, milking cows. To progress my career I have taken all the opportu- nities that crossed my path, I’ve turned my hand to whatever needed to be done, and my efforts have been rewarded. One thing I really enjoyed while working hands on in the hospitality & tourism industries was my appoint- ment as a tour guide, it was great fun spending the day out in Tasmania’s wilderness sharing my knowledge while ensuring my guests had a great day. I’ve been with the Great Customer Experience Pro-
gram since 2018, the program gives me the chance to indulge my need to help others be successful in the things they’re passionate about. I get a real kick out of it! As Manager of the Great Customer Experience Pro- gram, I feel blessed to have the support of the Tasma- nian Hospitality Association and the Great Customer Experience team to share real and meaningful support to hospitality operators, allowing them to achieve cus- tomer experience at the level we strive to every day, and to ensure that what we (as an industry and as the state of Tasmania) want to be known for, is what is received consistently by locals and tourists alike.
Angela Steyns
I have been working in the hospitality industry for 25 years. My first job was as a waitress in a Chinese res- taurant. I spent a few years working as a steward on the spirit of Tasmania before training as a chef and working in England and Sydney in several hospitality venues. I then spent 10 travelling the world as a chief cook on an oil tanker. Temping as a chef in Sydney was one of my most memorable experiences working in the industry. Every day was different, one day I could be cooking at an intimate backyard wedding and the next I could be walking into a busy restaurant or a function with 1000 guests. Temping gave me the opportunity to
work in a wide range of hospitality operations and to fit into any team with short notice. My hobbies include Kayaking, fishing, gardening, and spending time with my family, having a young family is fun and challenging and keeps me young! I’ve enjoyed working with the Tasmanian Hospitality Associations Great Customer Experience Program for the past 12 months. The opportunity to meet so many wonderful people, to provide support through skills sessions and the online learning platform ‘Typsy’ is incredibly rewarding.
Meet Your Tasmanian Hospitality Association ‘Great Customer Experience’Team
Our Venue Support team are dedicated to hospitality and tourism outcomes that enhance the Tasmanian Brand. They are hospitality professionals that understand the challenges of oper- ating in the current climate.
Lee Christmas
Deb Gardner
I have had the pleasure of spending more than 35 years working, teaching and participating in the hos- pitality industry. One of the most fun and exciting opportunities I took advantage of during my career, was traveling overseas to work in some amazing places with won- derful people. Working with the Tasmanian Hospitality Associa- tion in the Great Customer Experience Program has been my main professional devotion for just over 12 months, providing support to hospitality operators and their staff is something I get a lot of personal satisfaction from. I really enjoy the opportunity the program gives me to meet and work with some amazing hospitality venues and people. Outside of work I enjoy travelling and writing. I also like to be outdoors, particularly anything beach related.
I’ve been involved in the Hospitality & Tourism industry for over 25 years. My introduction into the fun world of hospitality began with my first job at a catering company whilst I was studying Hospitality Business Mgt in Brisbane. My career has taken me to some extraordinary places but working at Uluru was one of my favourites. Having the opportunity to work with the Traditional Owners and educating the public about this signifi- cant place was extremely rewarding. Personally, I love most sports, spending time with my family, gardening and being creative in my crafting/ sewing room. I have been working with the GCE program for 18 months. The thing I enjoy most about my role with the Great Customer Experience Program is being able to help businesses and staff to be the best they can be.
Kate Hambleton
I’ve worked in the hospitality industry for 10 years. My hospitality career started when, just two weeks after finishing grade 10, I combined two passions, food, and creativity, and started my role as an ap- prentice chef. I started working for the THA in September 2020. My favourite part of the job is delivering ‘Great Customer Experience - Venues Awareness Sessions’ and connecting with people working in the industry, helping them to realize their potential. I love the hospitality industry because it is for ever changing and flexible and has presented me with endless opportunities. I have worked in so many different roles within the
industry from front of house to back of house. But my all-time favourite memory is working as a chef in the French alps, waking up every day to snow covered mountains. In my spare time you will most likely find me on a hike up a mountain or getting lost somewhere in nature.
Meet Your Tasmanian Hospitality Association ‘Great Customer Experience’Team
Our Venue Support team are dedicated to hospitality and tourism outcomes that enhance the Tasmanian Brand. They are hospitality professionals that understand the challenges of operating in the current climate.
Dave Noonan
I worked in the media for many years as a breakfast radio announcer and commenced my role with the THA as a GCE contractor in late 2019 where my background in working with the community has continued. But what most people would not know is my very first job was cleaning in a couple of hotels on a Saturday and Sunday morning- I saw some inter- esting sights trust me! In 2020 the THA and the GCE team did some amaz- ing work assisting hospitality venues and operators stay afloat financially, emotionally and as an industry. My most memorable experiences were being able to
provide support for people who were really strug- gling through 2020 and now seeing them emerge successfully in 2021 despite ongoing COVID restric- tions. I love mountain bike riding, bushwalking, music and catching up with friends and family. I love many aspects of this role, but I think the big- gest joy has been working with such a creative, pos- itive group of people creating amazing and unique experiences. Hospitality people are a certain type of person and it has been great to help them work on their business and experience.
Damien Brown
Mary Wilson
I have returned to the world of hospitality after 18 years as a journalist and 5 years in finance. In the hospitality sector I worked as a banquet cap- tain and guest service manager some iconic Cana- dian Resorts, Fairmont Jasper Park Lodge, Banff Spring, Chateau Lake Louise, the Hotel McDonald (Edmonton) and the Hotel Palliser (Calgary). One of the most memorable moments was being selected to work for a G8 summit of world leaders and serving lunch to George W Bush. Also being a country music fan, working as a personal server for the Dixie Chicks during a stay in Jasper. However, overall, the best moments are just making guests smile and being able to create memories for them. Outside of work I am currently studying at Univer- sity of Tasmania to complete my teaching degree. I also enjoy walking and recently completed the Over- land Track. A fun little fact about me is that I was once a cham- pion roller skater … I have not pulled on skates for many years now, but I am sure it is like riding a bike
I have been working in the Hospitality Industry in Tasmania for 27yrs both as a Business Owner and front-line Hospitality Worker. My most memorable experience in hospitality was leading a team of people who loved their job and in turn, were loved by their customers. The friendships formed were lifelong. Having spent so much of my life indoors, I just love being outdoors. Swimming, fishing, walking, etc. My hobbies are painting, cooking, reading and inventing ‘Gin Cocktails’! My favourite thing about working in the GCE pro- gram is the opportunity it offers to share skills and knowledge that will ensure a higher level of customer experience across the board in Tasmania. My first job at 17 yearsof age was as a Junior Pharmacy Assistant. The job description read: Must have a genu- ine care for people. I was in!
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Tasmania Police Melissa Death
As we welcome a New Year we reflect on the challeng- es that presented in 2020. All Tasmanians and Tasma- nian Businesses have faced extremely difficult times which has seen the closure of businesses, but also the introduction of new and inventive ways to continue trading in these unique and unprecedented times. As we enter 2021 the threat of COVID-19 is still very real as has been evidence by the recent unfortunate events on New South Wales, Queensland and again Victoria. People are still able to enter Tasmania under very strict conditions. Tasmania’s need to remain vig- ilant as now is not the time to be complacent especial- ly with an increase in public events and the warmer weather. With the easing of restrictions in the hospitality in-
dustry and more businesses opening, Tasmania Police and WorkSafe have continued to do routine compli- ance checks with respect to the current health direc- tions. Compliance checks have been done across a range of premises, including licenced venues. It has been pleasing to see that most businesses are continu- ing to adhere to COVID-19 directions. It is the responsibility of all Tasmanians to keep up to date with current Public Health restrictions and ad- vice provided at coronavirus.tas.gov.au “It’s every Tasmanian’s role to comply with the rules to keep Tasmania safe”
Save time, Order to the table. With the Book-Eat-SAFE App bookings can be done safely and seamlessly; letting the venue know who is attending, when, for how long, and then holds the table. You will receive a booking confirmation with a QR Code and can be shown to the venue for quick, contactless, COVID-19 compliant arrival. To ensure as many Tasmanian hospitality and tourism businesses as possible have access to the app after a financially stressful period, Autech has announced... A free trial for up to 100 hospitality businesses or the next 4 months. With our commitment to the Hospitality community, we continue to invest in new features. You can now provide your customers the opportunity to order from outside dining venues by ordering directly and paying without leaving your table.
To apply, visit: www.bookeatsafe.com.au
CONNECT YOUR GUESTS WITH TASMANIA’S WILD SIDE
03 6471 4300 GORDONRIVERCRUISES.COM.AU PROUDLY TASMANIAN OWNED AND OPERATED Talk to us about how to become a referral partner.
Tourism Tasmania
Tourism Tasmania’s winter program will be more im- portant than ever to encourage visitation to the state during the cooler months and support the continuing recovery of the tourism and hospitality industry. While there’s no question that the domestic travel market in 2021 is extremely competitive, we know that Tasmania has unique strengths that provide us with a competitive advantage. Our marketing will show mainlanders how winter is done in Tasmania and without giving too much away just yet, there will be opportunities for tourism and hospitality businesses to get involved with our pro- gram, so please read on. In Tasmania we do winter differently.. We think that winter is our best kept secret and this year we are taking a different approach to our winter marketing program. We are going to change the game to our advantage – we’re taking a long term approach and we’re going to change the way Australia thinks about winter – to see that it is a season worth embracing rather than escap- ing. Tasmanians do winter properly, because we are built for it. It’s when our anti-ordinariness and our unique creative spirit comes to the fore and we’re packed full
of stimulating experiences and heart-warming hospi- tality. Our winter program will position the state as a ‘must do’ winter experience and will be focused on encour- aging Australians to get off their sofas and visit Tas- mania this winter. It will showcase the breadth and depth of Tasmanian experiences especially our ‘unique creative spirit’ and embrace our anti-ordinary take on winter. How you can get involved We invite you to join us in sharing our winter offering with the rest of Australia in your own distinct way. Participation in the winter program will help your business create a compelling experience for your guests or visitors that’s specific to the cooler months. It’ll also help to ensure visitors and potential visitors receive consistent messages about winter in Tasma- nia, making it more desirable as a destination. You may have an offering which could appeal to the senses in winter, or you might invent something a bit different, especially for the winter season. If you’re interested in joining us in showing visitors how to revel in winter in Tasmania, we invite you to submit an expression of interest. Read more at www. tourismtasmania.com.au
Liquor and Gaming Branch, Department of Treasury and Finance THA Hospitality Review Jonothan Root
The Branch continues to support hospitality business- es in the COVID 19 environment. The Branch has been dealing with an unusually high volume of new liquor licence applications and transfers, which has impacted assessment and determination timeframes. In addition to the more than 75 liquor licences issued since July 2020, the Branch has assessed over 700 spe- cial permits and issued over 1 100 fee refunds since the COVID-19 shutdowns. These numbers well exceed previous experience of the Branch. To address the high volumes, resources have been redeployed with- in the Branch and new resources are being recruited. The Branch is committed to providing a high level of customer service in these challenging and unusual times and your continued patience is appreciated. For the latest COVID 19 licensed venue information, please visit the Liquor and Gaming Branch website (www.treasury.tas.gov.au/liquor-and-gaming/). Permit timeframes I would like to remind everyone to check the expiry date of liquor permits. Please submit permit requests as early as possible but at least seven days prior to the date the permit is required (including for permit re- newals). This time is required to properly assess the application in accordance with the Liquor Licensing Act. Submission less than seven days prior to the date required could mean your permit is not granted in time for your event. Club Permit holders If your club/premises is operating under a Special Per- mit (Club) please note these permits are granted to in- dividuals not to a club or its venue. I would encourage clubs who operate under this type of permit to check who within the club has been granted the permit. If the permit holder has moved on from the club, the permit must be transferred into the name of another club member or employee. Please note that your club cannot continue selling alcohol until the club permit has been transferred. Further information regarding club permits can be found on our website here.
Event planning The Tasmanian Government released the COVID-19 event planning framework to ensure events are run in a safe and controlled environment for patrons. Events are categorised into levels dependent on their size and risk. Level 2 and 3 events need to be lodged with Busi- ness Tasmania and these require assessment and/or approval within 21 days. If alcohol is to be sold, I encourage event planners to submit their liquor permit application to the Branch five weeks before event commencement. This allows for the liquor permit to be assessed first, and then pro- vided to Business Tasmania. Further information regarding event planning and approval can be found here. Tasmanian Gambling Exclusion Scheme The Tasmanian Gambling Exclusion Scheme (TGES) is a protection measure for people at risk from their gambling behaviour. In addition to exclusions initi- ated by a person for self protection, venue exclusions can occur. To assist venue staff in identifying warning signs of people experiencing gambling-related harm, please refer to the Signs of Problem Gambling fact sheet available on the Branch website here. When updating the TGES database with a new or revoked venue exclusion, valid and detailed reasons must be recorded in the database. This information is reviewed by the TGES administrator before authoris- ing the venue exclusion. Reasons recorded in the TGES database should in- clude details regarding the person’s behaviour which prompted a venue exclusion. These details may relate to frequency of visits for gambling purposes, duration of gambling, losing more money than intended, re- actions to gambling loses or distressed behaviour be- fore, during or after gambling. Further information regarding the Tasmanian Gam- bling Exclusion Scheme can be found here. Further information and contacting us Please contact us for assistance by phone 6166 4040 or email licensing@treasury.tas.gov.au or gaming@treas- ury.tas.gov.au.
PRESIDENT Paul Jubb TREASURER Phil Fuglsang
VICE PRESIDENT AND PUB/ TAVERN DIVISION PRESI- DENT Martin Kelly RESTAURANT DIVISION PRESIDENT Angelo Fraraccio ACCOMMODATION DIVI- SION/TAA-TASMANIA/NA- TIONAL ACCOMMODATION
PRESIDENT John Dabner
NORTHERN COUNCILLORS Martin Kelly Margaret Burt
SOUTHERN COUNCILLORS Paul Jubb
Angelo Fraraccio Phillip Fuglsang Shelley Richards Jocelyn Berechree
NORTH-WEST COUNCIL- LORS John Dabner Ben Carpenter Michael Best Mark Cadle
MEET THE TEAM
STEVE OLD Chief Executive Officer steve@tha.asn.au 0418 363 566
BRAD UPTON Deputy CEO brad@tha.asn.au 0418 765 141
ALLISON PARK Industrial & Employment
Relations Manager allison@tha.asn.au 0407 869 924
LEANNE BLACKWELL Office Manager PA to the CEO leanne@tha.asn.au 6220 7303
EMMANUELLA AKAMOTAKIS Administration Officer PA to the Deptuy CEO emmanuella@tha.asn.au 6220 7312
NICK RONEY Membership & Cor- porate Engagement Manager nick@tha.asn.au 0439 119 343
PENNY HOLMES Program Co- Coordi- nator penny@tha.asn.au 0417 409 797
ANDREWMOORE Clubs Tasmania Project Manager andrew@tha.asn.au 0408 284 228
PETER HANDY Advisor Workforce Development peter@tha.asn.au
KATELYN BARRY Communications & Media Specialist katelyn@tha.asn.au 6220 7311
MEET THE TEAM
MARK BANOVIC Workforce Develop- ment Manager mark@tha.asn.au 0408 345 512
ROGER O’ MEAGHER Advisor Workforce Develop- ment roger@tha.asn.au
ISABELLA CRESPAN Events Coordinator isabella@tha.asn.au 6220 7304
JORDAN LEWTAS Employee Relations Officer jordan@tha.asn.au 0437 129 669
PETER SHELDON - COLLINS Project Manager Indus-
LILY SMITH Reception/Mem- bership Support lily@tha.asn.au
try Development peters@tha.asn.au 6220 7311
STEPHEN LONG THA Great Customer Experience Program Manager stephen@tha.asn.au 0439 100 290
ANDREW LONG GCE Date Analysis andy@tha.asn.au
ROSS KENT Data Analysis ross@tha.asn.au
SALLY BAILEY Accounts sally@tha.asn.au 6220 7300
PFD FOOD SERVICES Tom McGinn 0418 573 653 tmcginn@pfdfoods. com.au FOOD SERVICES TASSAL Ben Hansen 0417 130 124 ben.hansen@tassal. com.au
BEVERAGE
BLUELINE LAUNDRY Susan Lesek 0472 507 100 s.lesek@blueline-laun- dry.com COMPLETE INFORMATION SOLUTIONS Kerry Johnson 0417 536 385 kjohnson@completeis.com. au OAKLEY TEXTILES EQUIPMENT & SUPPLIES RAPID SUPPLY Daniel Freshney 03 6424 9996 daniel@rapidsupply. com.au SUPAGAS Clinton Waddilove 03 6263 6422 clintonwaddilove@supagas. com.au TASMANIAN HOTEL & CATERING SUPPLIES NORTH Jo Rundle Jo.rundle@tashotel.com.au 0407 229 271 NORTH WEST Zac Smith Zac.smith@tashotel.com.au 0438 210 646 TOP CENTRE LAUNDRY Rhys Johnson 1800 154 636 rhys@topcentrelaundry. com.au
AUSTRALIAN LIQUOR MARKETERS Andrew Quarry 0408 525 541 andrew.quarry@alm- liquor.com.au CUB PREMIUM BEVER- AGES Mark Bell 0409 550 683 mark.bell@cub.com.au COCA-COLA AMATIL Paul Champion Orders: 13 2653 (13 COKE) 0457 818 811 paul.champion@cca- matil.com CARLTON UNITED BREWERIES Sean Rusling 03 6221 8369 sean.rusling@cub.com. au DIAGEO Tahnee Dalton 0427 603 125 tahnee.dalton@diageo. com LION John Burchill John.burchill@lionco. com 0408 640 065 TREASURYWINE ESTATES Angela Oswin 0438 233 351 Angela.oswin@tweglobal.com
CAR RENTAL
JOHNS LYNG Justin Muskett 0407 506 294 jmuskett@johnslyng.com. au BUILDING SERVICES MOOV MUSIC Jennifer Pazaratz 1800 664 653 jpazaratz@zbm.com.au EUROPCAR 1300 300 035 www.europcar.com.au FOXTEL BUSINESS Scott Wiedermann 0428 423 745 scott.wiedermann@foxtel. com.au ENTERTAINMENT MUSIC LICENSING
Trevor Oakley 03 6234 7911 sales@oakleytextiles. com.au
PRINTING SERVICES TYPEFACE Dean Kearney 0418 128 001 dean@typeface.com.au
INSURANCE GALLAGHER HOBART
GAMING NETWORK GAMING Justin Voss 03 6225 7929 justin.voss@network- gaming.com.au TABCORP Marcus Welch 0408 443 468 Marcus.Welch@tab- corp.com.au TASRACING Jackie Farrelly 03 6212 9319 j.farrelly@tasracing. com.au
Dan Quintin 03 6235 1222 daniel.quintin@ajg.com.au Tim Johns State Sales Manager Timothy.Johns@ajg.com. au 0434608081
REAL ESTATE/ VALUATIONS KNIGHT FRANK
John Blacklow 03 6220 6999 jblacklow@knightfranktas. com.au STAFF TRAINING COLONY 47 Glen O’Keefe gleno@colony47.com. au DRYSDALE Claire Harrington 0436 858 995 Claire.harrington@tas- tafe.tas.edu.au TYPSY Felicity Tomlinson 0429 448 217 felicity@typsy.com WORKSKILLS Martin Killick 0407 467 119 martink@workskills.com. org.au WORK AND TRAINING Rodney Hayden 0437 221 657 rodney.hayden@wor- kandtraining.com.au
MARKETING & PROMOTION
THE CARD NETWORK Andrew Scrimgeour 0449 955 494 andrew@tcnpayments.com www.card.gift BEETLE BLACK MEDIA Darren Alexander 0419 382 246 darren@beetleblack. com.au ABETZ CURTIS Joe Brown 03 6223 8955 jbrown@abetzcurtis. com.au LAWYERS MOTOR VEHICLES
HAWTHORN FOOTBALL CLUB Jeremy Jackson 0400 934 091 JeremyJ@hawthornfc. com.au HEALTH AND RECREATION
NORTH MELBOURNE FOOTBALL CLUB Josh Linton 0439 322 591 josh.linton@nmfc.com.au ZAP FITNESS Phil Marks 0430 203 694 phill.marks@zapfitness. com.au ST LUKES Helen Cowley 0417 565 558 hcowley@stlukes.com.au
PERFORMANCE AUTOMOBILES Nick Clark 03 6210 7000 nclark@pahobart.com.au
POINT OF SALE SYSTEMS H&L AUSTRALIA Andrew MacAskill 0400 090 003 andrewm@hlaustralia. com.au
RGIT Anil Shrestha 0404 944 167 anil@rgit.edu.au
TOURISM
BUSINESS & TAX ADVISORS COLLINS SBA Michael Denehey 1300 265 722 (1300 COL SBA) mdenehey@collinssba. com.au
SUPERANNUATION
TOBACCO IMPERIAL TOBACCO Sami Hakim 02 9881 0856 smmia.hakim@au.imptob.com BRITISH AMERICAN TOBACCO AUSTRALIA Nick Booth 02 9370 1500 nicholas_booth@bat.com TOURISM TASMANIA John Fitzgerald 03 6230 8235 reception@tourism.tasmania. gov.au DESTINATIONS BY RACT Will Barbour w.barbour@ract.com.au 6270 8600 TRAVEL THE TRAVEL STUDIO Meghan Walker 03 6224 7444 meghan@travelstudio.com. au
HOSTPLUS HOBART Michael Glidden 03 6224 2922 mglidden@hostplus.com.au LAUNCESTON Leanne Stellmaker 0408 467 578 lstellmaker@hostplus.com. au
VEOLIA Martin Robinson 0459 836 924 martin.robinson@veolia. com WASTE REMOVAL/ ENVIRONMENTAL SERVICES ELEVATE WEALTH Matt Hawkins matthew@elevatewealth. com.au 0419 108 132
TELECOMMUNICATIONS
TASTEL Robert Hartog 0413 099 471 robert.hartog@tastel.com. au UTILITIES ENERGY ROI Duncan Livingston 04488785039 duncan@energyroi.com. au TOURISM TOURISM INDUSTRY COUNCIL TASMANIA Luke Martin 03 6224 1930 info@tict.com.au TAS WATER Heath Woolley 0400 876 108 heath.woolley@taswater. com.au
EQUIPMENT MAINTENANCE
VECTRA GROUP Jack Mcshane 0447 023 211 jmcshane@vectragroup.com. au
PHILLIP MORRIS Rhys Turner 1800 247 236 rhys.turner@pmi.com
SEAL A FRIDGE Paul McNally tasmania@sealafri- dge.com.au 0448 822 626
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