Meet Your Tasmanian Hospitality Association ‘Great Customer Experience’Team
Our Venue Support team are dedicated to hospitality and tourism outcomes that enhance the Tasmanian Brand. They are hospitality professionals that understand the challenges of operating in the current climate.
Penny Holmes
I come from humble beginnings, my entry into hos- pitality was through multiple back of house roles, I soon moved into the customer-facing positions where I shone! Before that my very first job was on a dairy farm, milking cows. To progress my career I have taken all the opportu- nities that crossed my path, I’ve turned my hand to whatever needed to be done, and my efforts have been rewarded. One thing I really enjoyed while working hands on in the hospitality & tourism industries was my appoint- ment as a tour guide, it was great fun spending the day out in Tasmania’s wilderness sharing my knowledge while ensuring my guests had a great day. I’ve been with the Great Customer Experience Pro-
gram since 2018, the program gives me the chance to indulge my need to help others be successful in the things they’re passionate about. I get a real kick out of it! As Manager of the Great Customer Experience Pro- gram, I feel blessed to have the support of the Tasma- nian Hospitality Association and the Great Customer Experience team to share real and meaningful support to hospitality operators, allowing them to achieve cus- tomer experience at the level we strive to every day, and to ensure that what we (as an industry and as the state of Tasmania) want to be known for, is what is received consistently by locals and tourists alike.
Angela Steyns
I have been working in the hospitality industry for 25 years. My first job was as a waitress in a Chinese res- taurant. I spent a few years working as a steward on the spirit of Tasmania before training as a chef and working in England and Sydney in several hospitality venues. I then spent 10 travelling the world as a chief cook on an oil tanker. Temping as a chef in Sydney was one of my most memorable experiences working in the industry. Every day was different, one day I could be cooking at an intimate backyard wedding and the next I could be walking into a busy restaurant or a function with 1000 guests. Temping gave me the opportunity to
work in a wide range of hospitality operations and to fit into any team with short notice. My hobbies include Kayaking, fishing, gardening, and spending time with my family, having a young family is fun and challenging and keeps me young! I’ve enjoyed working with the Tasmanian Hospitality Associations Great Customer Experience Program for the past 12 months. The opportunity to meet so many wonderful people, to provide support through skills sessions and the online learning platform ‘Typsy’ is incredibly rewarding.
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