Meet Your Tasmanian Hospitality Association ‘Great Customer Experience’Team
Our Venue Support team are dedicated to hospitality and tourism outcomes that enhance the Tasmanian Brand. They are hospitality professionals that understand the challenges of operating in the current climate.
Dave Noonan
I worked in the media for many years as a breakfast radio announcer and commenced my role with the THA as a GCE contractor in late 2019 where my background in working with the community has continued. But what most people would not know is my very first job was cleaning in a couple of hotels on a Saturday and Sunday morning- I saw some inter- esting sights trust me! In 2020 the THA and the GCE team did some amaz- ing work assisting hospitality venues and operators stay afloat financially, emotionally and as an industry. My most memorable experiences were being able to
provide support for people who were really strug- gling through 2020 and now seeing them emerge successfully in 2021 despite ongoing COVID restric- tions. I love mountain bike riding, bushwalking, music and catching up with friends and family. I love many aspects of this role, but I think the big- gest joy has been working with such a creative, pos- itive group of people creating amazing and unique experiences. Hospitality people are a certain type of person and it has been great to help them work on their business and experience.
Damien Brown
Mary Wilson
I have returned to the world of hospitality after 18 years as a journalist and 5 years in finance. In the hospitality sector I worked as a banquet cap- tain and guest service manager some iconic Cana- dian Resorts, Fairmont Jasper Park Lodge, Banff Spring, Chateau Lake Louise, the Hotel McDonald (Edmonton) and the Hotel Palliser (Calgary). One of the most memorable moments was being selected to work for a G8 summit of world leaders and serving lunch to George W Bush. Also being a country music fan, working as a personal server for the Dixie Chicks during a stay in Jasper. However, overall, the best moments are just making guests smile and being able to create memories for them. Outside of work I am currently studying at Univer- sity of Tasmania to complete my teaching degree. I also enjoy walking and recently completed the Over- land Track. A fun little fact about me is that I was once a cham- pion roller skater … I have not pulled on skates for many years now, but I am sure it is like riding a bike
I have been working in the Hospitality Industry in Tasmania for 27yrs both as a Business Owner and front-line Hospitality Worker. My most memorable experience in hospitality was leading a team of people who loved their job and in turn, were loved by their customers. The friendships formed were lifelong. Having spent so much of my life indoors, I just love being outdoors. Swimming, fishing, walking, etc. My hobbies are painting, cooking, reading and inventing ‘Gin Cocktails’! My favourite thing about working in the GCE pro- gram is the opportunity it offers to share skills and knowledge that will ensure a higher level of customer experience across the board in Tasmania. My first job at 17 yearsof age was as a Junior Pharmacy Assistant. The job description read: Must have a genu- ine care for people. I was in!
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