NSLHD News September 10

Workplace giving delivering more than socks and jocks COVID-19 has affected all of us in different ways, but for some it has meant the loss of jobs, relationships and in some cases, homes.

Northern Sydney Local Health District’s continued support of local homelessness charity Dignity through Workplace Giving is more important than ever before. In the past 12 months, the district has raised more than $5700 for those at risk of or experiencing homelessness. That’s the equivalent of 80 warm winter blankets, 115 new sets of pyjamas, 50 sets of socks and undies and six fridges, completely stocked with nourishing food. Dignity’s volunteer and donations coordinator Sherin Fishwick said it was now more important than ever to support those who may not have a place to call home. “During the pandemic more people have faced homelessness or been at risk of homelessness,” she said. “With your support Dignity has been able to provide the shelter, food and clothing they have needed. “The money raised by NSLHD Work Place Giving has contributed to additional people being empowered to end their homelessness.” One of those contributing to will join our emergency departments and COVID clinics at Royal North Shore, Ryde and Hornsby hospitals, as part of the NSW Government’s Patient Experience Program The patient experience officer role is a non-clinical role that works principally during the peak demand times however can also work a range of shifts

Stroke area coordinator Susan Day

helping others is stroke area coordinator Susan Day. She has been on board since the program launched in August last year and says it has never been easier to make a difference. “It’s the equivalent to a coffee a fortnight and I can afford to give that,” she said. “Many of us healthcare workers are lucky enough to be in a privileged position so I am happy to make that donation.”

participating in workplace giving, we’re extending that community beyond these four walls and helping some of the most vulnerable in our community,” she said. “Our care doesn’t stop when they leave the hospital; donating to Dignity allows us to continue to care for some of our most vulnerable patients within the community.”

Susan said it was a privilege to be able to offer support outside of her role in the clinical environment. “The hospital is a strong community and by For more information, or to sign up to donate to Dignity through Workplace Giving, please visit the Workplace Giving page on the intranet or contact Director of Strategic Operations Lavena Ramdutt at Lavena.Ramdutt@health. nsw.gov.au . Patient experience officers starting at nslhd hospitals Patient experience officers

to understand the challenges across the day and support staff development. During the initial pilot, two patient experience officers were allocated to each emergency department and were recruited for their interpersonal skills and personal resilience, including working with challenging behaviours.

The NSW Ministry of Health project team, the pilot sites and Service NSW have worked collaboratively to design a training and mentoring program to support patient experience officers in the emergency department. For more information visit: https://bit.ly/33d5iie



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