before they escalate into violent confronta- tions, using their knowledge of the community dynamics and personal rapport to de-escalate potentially dangerous situations. This proactive approach not only prevents immediate harm but also fosters a culture of conflict resolution and peacebuilding within the community. In addition to mediation, CSWs play a crucial role as social service connectors. They identi- fy and refer at-risk families and individuals to appropriate programs and services. Working closely with Focused Interruption’s Outreach and Family Support Group programs, CSWs ensure that those in need receive the right sup- port, whether it’s mental health services, sub- stance abuse treatment, job training, or other social services. This comprehensive support system addresses the root causes of violence and helps create a more stable and supportive community environment.
CSWs also function as systems navigators, help- ing individuals and families navigate the often complex and intimidating web of social services and legal systems. By providing guidance and support, CSWs empower residents to access the resources they need, reducing the likelihood of frustration and disengagement. This role is particularly important for individuals who may feel marginalized or distrustful of formal insti- tutions, as the personalized assistance of a CSW can make a significant difference in their ability to successfully engage with these systems. An innovative aspect of the CSW program is their function as an alternative to police offi- cers for non-criminal quality of life 911 calls. For incidents such as ongoing noise complaints, where the presence of police might not be nec- essary, CSWs step in to mediate and connect residents to appropriate services.
2820 Walton Commons Ln, Ste 136, Madison, WI 53718 | 13
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