FAQS Here’s a collection of the most frequently asked questions all in one place so you can build your knowledge and support your customers with ease. For further reading on cruise terminology, visit cruising.org .
CHOOSING AND BOOKING A CELEBRITY CRUISE
PREPARING YOUR CUSTOMER FOR THEIR CELEBRITY CRUISE
WHAT IS A FLY-CRUISE PACKAGE? A Fly-Cruise package is where the cruise booking includes return flights and transfers from airport to the ship, plus a pre-cruise hotel stay for transatlantic flights. WHAT IS CAPTAIN’S CLUB? It’s our tiered loyalty programme which allows guests to earn points based on the length of their cruises and room category. There are 6 tiers, from Preview to Zenith which include a range of discounts, offers and perks that reward members.
DO GUESTS NEED A CELEBRITY CRUISES ACCOUNT? Yes, guests need to create a Celebrity Cruises account to check in for their cruise and take care of pre-arrival health requirements to make boarding a breeze. They’ll need a booking reference and email address to set this up. HOW DO GUESTS SET-UP A CELEBRITY CRUISES ACCOUNT? They can visit www.celebritycruises.com/account and all they’ll need is an email address, password and booking reference. DO GUESTS NEED TO DOWNLOAD THE CELEBRITY CRUISES APP? This isn’t essential but we recommend they download the app. They’ll need a Celebrity Cruises account to use the app. WHAT ARE THE BENEFITS OF USING THE APP? Guests can check-in using the app. They can also add their emergency contact details, and credit card details for onboard expenses. They’ll be able to complete the mandatory muster safety demonstration with ease and enjoy the fastest boarding experience on their sailing day.
HOW DO GUESTS PRINT THEIR LUGGAGE TAGS? Guests can log into their account and print as many luggage tags as they like prior to joining the ship. We recommend reinforcing them with a plastic or leather tag holder. Luggage tags will be available at the pier for guests who prefer to use this service at the terminal prior to boarding. It takes just a few minutes to get the tags and fill out their information with the porter. They’ll need to know their stateroom number and room location. DO GUESTS NEED TO TIP? We automatically add gratuities (tips) to guests’ onboard SeaPass ® account. A 20% gratuity will be added to all drinks, mini-bar purchases and drinks packages. Many guests like to give the crew additional tips to recognise great service and this is given to them in US dollars at the end of their cruise. WHAT IS THE CELEBRITY REVOLUTION? Accommodation and public venues have been refreshed on select ships, undergoing multi-million dollar enhancements inspired by our Edge Series. *Mini-bar purchases not included in All Included.
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