The Beginner's Guide to Selling Celebrity Cruises v2.BAK

ON BOARD ESSENTIALS

WHAT IS ONBOARD CREDIT (OBC)? When booking, guests may receive onboard credit as a bonus offer that comes with their booking. OBC can be used to book Shore Excursions and spa treatments, to upgrade drinks packages and in speciality restaurants. OBC must be used before 10pm on the final night of the cruise. WHAT CURRENCY IS USED ON BOARD? Our ships operate a cashless system. All onboard payments are made using an onboard expense account, known as a SeaPass ® . Depending on the ship, SeaPass cards are handed out at the pier or will be in guests’ rooms awaiting their arrival. A SeaPass also serves as the guests’ security ID pass when they debark and embark the ship on port days. All onboard payments, for amenities such as drinks, speciality dining, and spa treatments are priced in US dollars. DO FEES APPLY FOR ROOM SERVICE? Room service is charged at a fee of $9.95 with a 20% service charge per order (except continental breakfast). This service is complimentary for guests of The Retreat ® and Zenith Captain's Club members. IS THERE A MINI-BAR? Mini-bars are available in each room, but additional charges will apply. IS THERE A LAUNDRY SERVICE? There is a laundry service on board for an additional charge. The Retreat guests enjoy a complimentary laundry service twice per cruise. WHAT POWER SOCKETS ARE AVAILABLE ON BOARD? Both US and European two-pronged plugs are available in each room. This means guests will need a US or European adaptor. Edge ® Series ships also have USB ports.

WHAT IS A SHORE EXCURSION? For an additional price, guests can book experiences in the destinations they visit. A range of private journeys, small group discoveries and local cultural experiences are available depending on the destination. HOW DO GUESTS BOOK SHORE EXCURSIONS? Guests can pre-book via their Celebrity account before they sail, or at Guest Relations once on board. Shore Excursions are affordable, easy to book and guests can use their Onboard Credit to pay. If booked with Celebrity Cruises, guests will never be left As standard, guests will enjoy the use of a robe and slippers, hairdryer, beach bag and umbrella. Luxurious beauty items are also available in the room, including soap, shampoo, conditioner, shower gel and body lotion. Guests in AquaClass and The Retreat enjoy upgraded room amenities. WHAT CAN’T YOU BRING WITH YOU? behind when the ship sails to the next port. WHAT AMENITIES ARE IN THE ROOM? Guests shouldn’t pack items that generate heat or produce an open flame, this includes: travel kettles, candles, incense and clothing irons (straighteners/tongs are permitted). WHAT IS FUTURE CRUISE? Many guests enjoy their holiday with Celebrity Cruises so much, they decide to book their next holiday while on board. They’ll get the best promotion available at the time of booking, bonus onboard credit, plus a reduced deposit, and you’ll still get commission!

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