Company Overview September 2022
© 2021 Edward Don & Company. All rights reserved.
Who is DON? Leading Distributor of Foodservice Equipment & Supplies
• Founded in 1921 - Celebrating 100 years of servicing customers • 2019 Annual Sales Over $1.1 Billion • Financially secure - Even during challenging times • 7 nationwide distribution centers - Over 1.3M square feet • Fully integrated nationwide operating platform • Over 1,000 associates • 300+ tenured sales professionals
We get you what you need when you need it!
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Edward Don & Company
Mission Be the Premier National Distributor of Equipment and Supplies to the Foodservice and Hospitality Industries.
Vision DON has the Best:
Values Integrity Honesty Partnerships Work/Life Balance Family
Service in the Industry Products in the Industry People in the Industry Technology in the Industry
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Where it all began….
• DON and Walk On’s began our partnership in 2014 with store # 5 in Houma, Louisiana
- 2014 DON signed first Distribution Agreement to provide smallwares’s, BOH & FOH non-food products - 2019 DON and Walk On’s started testing a Take-Out Packaging program that was rolled out in 2020 pre- pandemic - 2020 DON and our Smith & Greene FED division supplied the Equipment package NSO at the Midland TX location
• DON has supported the Walk On’s growing brand over eight years, now servicing over 60+ locations in all markets nationwide
• Sean Roussel – Business Development Sales Representative - Born, raised, and currently reside in Metairie, Louisiana with his wife of 22 years and two children. - Started with DON in November of 2003
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Who to contact
Solutions - Inside Sales Support Solutions@don.com
Rosa Greenwood Credit Representative P/972-624-7434 Rosagreenwood@don.com Jennifer Huiras District Sales Manager C/832-576-7156 Jenniferhuiras@don.com
Caren Curtis Anna Kepper Cory Cannon
Edward Don Customer Service 800-777-4366
Sean Roussel – Business Development Business Development Specialist C/504-442-8484 Seanroussel@don.com
Pat Obrey, Regional Sales Manager PatObrey@don.com
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How to Maximize Our Resources
Services Provided DON is…Everything but the Food ®
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Value Added Services (VAS)
• Value Added Services focus on: - Planning/Project Coordination - Order Processing - Delivery - Billing - Scorecard Results • New Store Openings/Opening Orders - Consolidation of items: both stock and non-stock
- Assembled by function area, shrink-wrapped and palletized - Coordinator monitors from order receipt through delivery - Detailed check-in documents • Limited Time Orders/Rollout Orders - Single point of contact to handle rollouts through every step of the process - Rollout coordinator to monitor all key processes for flawless execution - Consistent process with complete documentation every step of the way 8
The Power of don.com
• 24/7 access to complete line of products • Customize a favorites list for quick reordering • Custom Order Guides are available - Option to lock down and limit access to specific products • Optional “Order Approval” mode • Confirmation of order and delivery day • Quick access to your order history and invoices • Images help locate products and item numbers • Robust ordering tool and information source whenever you need it
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We’re Prepared for Anything
Many Businesses DON’T HAVE a Disaster Recovery Plan. WE DO… • DON is ready with redundant business recovery systems that work in the event of a catastrophe • All systems are backed up and can be up and running quickly in secure off-site locations ready and available for immediate use • Disaster recovery drills run over the course of the year at all locations reducing downtime in the event of an emergency
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Operations and Transportation
Transportation We Get You What You Need When You Need It
Network: • Scheduled Delivery Markets (Local and Local Long Haul)
Modes:
Local: Area that receives fixed scheduled deliveries by the DON local private fleet
- DON private fleet and final-mile couriers - 93% of all DON stock deliveries are scheduled - All stock orders freight rated to determine most cost effective method of transportation - Deliveries available 2x per week in all markets - Orders delivered and checked-in inside building - Ability to capture delivery restrictions by location - Scalable network - Real time order tracking
Local Long Haul (LLH): Area that is delivered on a fixed schedule, by a DON approved final-mile courier
• Common Carrier Markets (Via)
Via: Area serviced by an LTL (common carrier) outside geographic regions serviced by Local or LLH fleets
- Industry leading Third-Party Carriers
• UPS
- Small Package Courier
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Transportation Network: Distribution Centers and Cross Dock Locations (+) Chicago • Philadelphia • Atlanta • Miami • Dallas • Los Angeles • Seattle
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Foodservice Equipment Division (FED)
Ready to Build? Put FED to Work…
New Construction, Renovations and Replacement Equipment • Design and installation of foodservice operation venues • Experienced Project Management teams • Dedicated National Account Equipment Group • Offices throughout the U.S. • Established client base in the following industry segments: - Restaurants
- Hotels/Resorts - Country Clubs
- Healthcare Facilities - Recreational Facilities - Schools/Universities - Theaters/Entertainment Venues
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From Your Imagination… …to a Dining Sensation
FED Core Competencies • Design and planning • Revit and CAD • Equipment procurement • Consolidation and delivery • Supervised installation • Post installation training • Warranty tracking • Detailed reporting • Replacement equipment programs • Project teams with experience and tenure
FED Advantage Points • Industry leader with innovative design source • Experience in all market segments • Dedicated national account management • National consolidation/ delivery/installation network • Technology leader with project management tools • Reporting capabilities for capital expenditures and asset tracking • Sales force averages 12 years in the industry
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The Future of Kitchen Design is Now Create your ultimate kitchen setup like never before!
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Technology & Reporting
Introducing our new Web Portal Self-service, support and engagement tools free of charge
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We Invest in the Right Technology
SAP Operating Platform: • A single operating platform across all DC’s means better pricing compliance, outbound freight ratings and faster service • Advanced forecasting and data rich reporting with SKU commonality allows for greater inventory visibility Data-Rich Reporting: • Analyze and grow with customized reporting drilled down by item, category, or vendor • 24-hour access to your company's ordering information by concept, brand, etc. • Up to 2 years of history and reports can be viewed in HTML, PDF, Excel
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Online Reporting
• View by brand, group, etc. • Select up to 3 years of history for each report • Report by item, category, location • View purchases from specific manufacturers • View average order size • Drill down capability to view specific information • Reports can be viewed in different formats: - HTML - PDF - Excel
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In Closing…
With DON’s expertise and innovation, we will work together towards a brighter future even during challenging times.
Let our strength be your support, let our resources be your solutions.
When you’re a DON customer, your success is our success.
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Thank You
International Capabilities
• Ability to ship opening and replenishment orders • Bi-lingual sales support team • Harmonized Tariff System (HTS) database for accurate customs clearing • Supportive shipping documentation • Solid freight forwarder relationships • Distribution capabilities into Canada • Developing network of recommended suppliers in select international markets
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Environmental Policy
Edward Don & Company is committed to being a socially and environmentally responsible organization in every market we serve and in all the facilities we operate. We will specifically do the following to live up to our commitment: • Comply with, and where applicable follow the requirements of all appropriate environmental legislation, approved codes, practices and regulations • Raise awareness, encourage participation and train our associates in matters of the environment, including developing programs that reduce waste and promote recycling • Strive to prevent the release of substances that cause environmental harm to the air, water or land • Conserve natural resources through careful planning and efficient use such as T-5 and LED-motion activated - DON Georgia and Washington distribution centers have been converted to LED • Minimize waste through source reduction and recycling • Handle and dispose of wastes through safe, environmentally responsible methods • Conserve energy by improving the efficiency of its use in our operations • Conduct regular environmental assessments at our facilities and make recommendations for improvements • Encourage our business partners to strive for the same high levels of environmental performance • Review our business impact on the environment during corporate planning and decision making
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