Three Techniques to Improve Organizational Alignment

The survey supports that a mature S&OP process improves both agility and alignment. Figure 9 shows the perceived gap of functions by the supply chain team with and without a mature S&OP process. Supply Chain Center of Excellence In this study, 37% of supply chain respondents have a supply chain center of excellence. However, success is not guaranteed. Only 56% of these respondents rate themselves as successful in managing their supply chain centers of excellence. The functions of the supply chain center of excellence are listed in figure 10. The key element between success and failure of the supply chain center of excellence is clarity of supply chain strategy and the leadership on success factors.

Figure 10. Definitions of the Center of Excellence among the Supply Chain Team

The odds of success with a supply chain center of excellence are 2:1. The self-reported scorecard is shown in figure 11. The largest gaps in performance are the leading of cross-functional processes like S&OP and inventory management. To manage these end-to-end processes, alignment, visibility, and leadership matter. The impact of having a supply chain center of excellence on alignment, as perceived by the supply chain team, is shown in figure 12.

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