SENIOR PROJECT MANAGER
CANDIDATE BROCHURE
WELCOME
Welcome to Harrods and thank you for your interest in this Senior role within the Store Development team. Having had a career which spans more than 30 years at Har- rods, of which I am enormously proud, I can honestly say that it is the variety and daily challenge that never fails to excite me. Every day brings new opportunity and our search for a leader in this field requires an individual who will em- brace this and be committed to our shared goal of delivering excel- lence for our customers. Our owners share our commitment and continue to invest in a truly unique venue where the blend of cutting-edge technology and thor-
oughbred heritage come together to make Harrods what it is today - a place without equal. We are lucky to play a part in the long history of this globally recognised brand and this iconic building, which is equally recognised the world over. The Senior Project Manager role is key to the success of Martin’s team, my division and our business. You will be responsible for making sure we always deliver for our cus- tomers, every day, without fail, and you will take pride in having that re- sponsibility. Our building is complex - some say the most complicated building in Europe - and of a scale and age which presents challeng- es. But it also presents opportuni-
ties for the successful candidate to deliver a legacy that they can be proud of. Enjoy the brochure, be excited, and I look forward to wel- coming you in store soon
INTRODUCTION WELCOME TO HARRODS LOCATIONS VALUES JOB DESCRIPTION WORKING FOR HARRODS APPLICATION PROCESS
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James Healy - Director of Store Op- erations
INTRODUCTION Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, the Harrods store is recognised globally as a symbol of excellence. The desire to make the impossible possible is embedded in their culture. This is why today, they ask all of their colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities into an art form. We are seeking to appoint a Senior Project Manager to lead on the estates strategy and re-development masterplan. The Senior Project Manager will develop, procure and deliver a range of refurbishment projects, leading development schemes valued up to and in excess of £20m across our historic and complex Knightsbridge estate. The role will report to the Director of Store Development, and will work across the various business units, developing project briefs, appointing a leading consultant teams, overseeing the successful delivery and handover of projects.
WELCOME TO HARRODS
Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, our store is recognised globally as a symbol of excellence. It was after a fateful evening in 1883 that our defining moment came. On this night, despite the store burning down; we still managed to fulfil all Christmas orders on time and exceeded all of our original trade targets. Since this event and the unswerving determination of our people that followed, the desire to make the impossible possible became embedded in our culture. This is why today we ask all of our colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities into an art form. This is
what drives us, this is our flame. Since 2010, our Owner Qatar Investment Authority (QIA) has supported our decision to invest into the evolution of the store. From Fashion Designer rooms to extended beauty Halls, food halls and restaurants, every aspect of the store is being re-imagined to optimise the customer experience and enable us maintain our place as the masters of luxury and the experts of exceptional. Every year, over 60 million domestic and international visitors connect with us online and through our stores in Knightsbridge, Heathrow and Gatwick airports as they wish to experience something unique that is quintessentially British. This can only be
possible with the dedication of our people. Speaking in Mandarin, Arabic, French or English (just to name a few), they are trusted experts and guides who help customers make the most informed and inspired choices possible. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to service the needs and aspirations of our customers, to create new stories and bring moments of delight. Whoever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy and care.
LOCATIONS
HAMMERSMITH Harrods Headquarters and home to many of our exceptional teams. From HR, eCommerce, Creative, Marketing, Corporate, Buying and many more, over 800 of our people are now based in our two towers and eight floors of modern office space. Situated in a prime position between Hammersmith and Kensington Olympia. These offices are more spacious than Knightsbridge, and they are open plan and flexible with lots of areas to be creative.
KNIGHTSBRIDGE Harrods is a truly iconic landmark known all over the world – we work in and around the beautiful Harrods building. We’ve been located in Knightsbridge since 1849 when our founder Charles Henry Harrods moved his business here from East London. Today, Harrods is one of the world’s few single-site department stores, occupying a prime five-acre site along the Brompton Road. What the customers see is only part of our story– we have a distribution centre hidden beneath the city in seven underground floors, kitchens galore, a fantastic bespoke alterations team, state of the art security and our retail support teams. The Harrods store is rich in history but modernising all the time. We’re proud to be part of its development. MILTON KEYNES, NEWCASTLE, EDINBURGH, BRISTOL & LAKESIDE - ESSEX We have five world-class H-Beauty luxury beauty emporiums across the UK. H beauty is upgrading the way you shop. In-store and online, discover exciting make-up, skincare and fragrance from a host of exciting brands – from legacy names to pioneering, next generation newcomers – including some that you won’t yet find in our Knightsbridge Beauty Halls. The enjoyment of H beauty doesn’t just stop at product though – it’s the destination to see and be seen. We’re talking interactive Playtables where you can experiment with make-up, skincare stations for mini treatments plus Instagram-worthy Champagne bars at both our brilliant destinations.
We are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and a celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
THATCHAM Our state-of-the-art distribution centre is in Thatcham, West Berkshire. The site receives luxury merchandise from all over the world and services our Knightsbridge store, airport boutiques and expanding e-commerce operations. With automated processing, low bay areas, a modern mini-load system and brand-new warehousing vehicles, Thatcham’s activities are slick, smooth and of the highest standards.
Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for thoughtfulness, civility and care. We really care. About our people, our customers and each other.
VALUES
We have five employee values that will show us the way. These Values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.
We believe there is great reward in going further, pushing for greater and exceeding expectations. It’s our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers.
We act all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.
We are very proud of our trusted brand, our heritage and our store. We recognise it is our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.
We believe we are so much better when we work together. We really value teamwork. We celebrate all cultures, backgrounds and experiences, and look outward (as well as inward) for inspiration and ideas. We are not one voice, but many, aligned by our values but free to be ourselves.
At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
JOB DESCRIPTION
Key Performance Indicators (KPI’s) • Project delivery in terms of time, budget and project quality. • Percentage of days lost due to sickness absence to be no higher than 2%.
• Ensure sufficient flexible working practices to ac- commodate requirements from Business Unit Direc- tors and Senior Managers e.g. shelf replacements, new carpeting etc. • Assist in the development of the Store Planning strategy within the Store. • Complete any other tasks as requested by the Di- rector of Store Development • Provide outstanding leadership for the team, setting clear direction and providing regular feedback • Set your team members projects to manage as their own supported by your guidance • Ensure that only the highest calibre of people are re- cruited into the business so that all members of the team deliver the competencies required of the role • Ensure that the People Review process is followed by the Department Managers so that each team member has objectives, a development plan, and an annual performance review • Develop strong presence and leadership with the team by highlighting issues and giving guidance • Actively coach the team to manage their projects ef- fectively and efficiently • Create a positive work environment that results in turnover and sickness and absence reduction.
Position Title Reports To Business Unit
Senior Project Manager
works and ensure projects adhere to programme. • Establish capital warrant sums for project work based upon relevant documentation and submit to business for approval. • Take management responsibility for financial ex- penditure ranging from capital warrants, settlement of final accounts and processing invoices. • Manage projects by discussing brief, drawing up technical specifications, preparing tenders, direct- ing technical support teams, managing tenders and reviewing all through to completion. • Effectively facilitate relevant meetings, record pro- ceedings and communicate with tact and clarity to all parties. • Co-ordinate and manage concession construction teams to ensure programmes of works are complet- ed effectively and standards achieved. • Ensure all projects are carried out to the high stand- ards laid down by Harrods and are managed effec- tively within the agreed budgets. • Be fully aware and implement Health and Safety reg- ulations, Planning and Building Control regulations and all other statutory regulations including CDM. • Effectively liaise with all user groups within Harrods e.g. Store Operations, Security, Fire Safety Depart- ment, HIS, Engineers, etc.
Director of Store Development
Competencies
Store Operations
Integrity and Trust Planning and Organising Resilience and Composure Communication Leading and Managing Deciding and Initiating Action
Location
Knightsbridge
Position Purpose To work closely with the Director of Store Development, Business Unit Directors, Senior Managers, Concessions, Design and Display teams within Harrods in implement- ing projects from design and planning through to imple- mentation and evaluation. Management responsibility of individual varied pro- jects from inception to completion up to £20 million. • Take briefs from Business Unit Directors and Senior Managers. • Assemble design teams and invite proposals for fi- nancial review • Review schemes with Business Unit Directors and Senior Managers. • Principal Accountabilities • Analyse and review schemes presented by design- ers and architects for Harrods capital funded pro- jects, supplier funded projects and combined fund- ed projects. • Prepare and draw up projected programme for
• Minimum 5 years’ experience in quality retail or blue chip environment. • Professionally qualified in a construction related de- gree, with a clear understanding of the principles of good design. • Practically experienced in store planning and pro- ject management from inception to completion. • Excellent communication and interpersonal skills al- lied with tact and diplomacy. • Highly organised with strong analytical skills. • Enthusiastic and confident with the determination to get the job done at all costs. • A team player with a desire for excellence. • Able to work with, oversee and steer a design team responsible for project designs
Other •
Expected to work to business needs, this may in- clude early starts, late finishes and occasional at- tendance for short periods at weekends.
WORKING FOR HARRODS If you are looking to take the next step in your career with a dedication to maintenance and cleaning in an environment unlike any other, this role will open doors for you. Harrods offer great pathway opportunities to develop your career as a specialist and expand your career horizons.
Holiday Allowance •
from your pay
We have a whole host of benefits at Harrods and it’s all in our dedicated benefits portal that you will be given access to if you join the business. Below is just a taster of some of the great benefits Harrods employees enjoy. You can enjoy up to 33% discount off purchases within store using your Harrods rewards card plus earn points on your purchases that can be redeemed as cash at any time. Staff Discount • You can get 50% off clothing items that you purchase in store to wear at work. What you can purchase depends on where you work and your job role. Season Ticket Loan • Up to £10K interest free loan payable over 10 months for an annual ticket (or you can apply for a six-month loan payable over 5 months). Harrods Management Pension Scheme (HRSP Longstanding) • You can join the HRSP Longstanding Management Business Clothing Discount • pension scheme and contribute a minimum of 6% of your salary which we will match with 10%.
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National Art Pass – access hundreds of galleries, historic houses and exhibitions for free or at discounted rates with an Art Pass (discounted for Harrods employees). Leisure discounts - A huge variety of discounts on shopping, utilities, financial products, hotels, travel and more from our benefits website. High Street and Discounted Health Cash Plans - Cash plans to help with dental, optical and general health costs Annual Gym Membership - Discounted gym membership from wide variety of gyms deducted directly from your salary (after six months service). Harrods Award for Excellence - Our top recognition scheme with an Oscars style ceremony that celebrates the very best about our employees and our values. Knightsbridge Club - Celebrates exceptional service delivered by exceptional people Long Service Awards - Our Long Service Awards recognise the long-standing loyalty of our employees over key milestones every 5 years with awards ranging from £750 to £10,000. Instant Recognition - Our way for managers to make a quick reward for standout performance on the spot.
You will receive 25 days holiday rising to 27 days over a five-year period. Day off for your Birthday or Wedding / Civil Partnership
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Enhanced Maternity •
10 weeks full pay followed by £50 per week top up to statutory depending on your length of service. You will also be able to apply for a £1000 interest free loan on return to work to help with childcare.
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Sabbaticals •
You can apply for an unpaid sabbatical after 3 years’ service.
Corporate Health Service • Support from a
doctor, clinician and occupation health specialists through line manager referral. You can also take advantage of free flu jabs, mental health support, physiotherapist, discounted massage and podiatry.
Recognition •
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LifeWorks •
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Harrods employee assistance programme to provide everyday support in times of need.
Other benefits include: •
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Cycle-to-Work Scheme – save tax and national insurance on our cycle to work schemes Employee Loans at competitive rates and repayments deducted
Private Medical Cover •
You are entitled to Single cover for Private Medical with our provider BUPA.
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APPLICATION PROCESS Harrods are being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). To arrange a confidential briefing conversation please contact our retained advisor, Nicholas Coppard (nicholas.coppard@mrgpeople.co.uk) | 0789 6079 495 of MRG. Applications should consist of a comprehensive CV (of not more than 4 pages).
Applications should be sent to nicholas. coppard@mrgpeople.co.uk
At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
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