Duties and Responsibilities
Person Specification
This table lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements.
Requirements
Essential / Desirable
Qualifications Chartered Institute of Housing qualification or relevant professional qualifica- tion
E
Educated to degree level or relevant experience
E
Management qualification or equivalent professional experience
D
Experience/ Knowledge
Significant experience working within an HEI or privately built student residen- tial environment Significant experience working in a customer service environment providing exceptional customer service
E
E
Significant experience in report writing at strategic level
E
Significant team management experience with the ability to provide good leadership and promote team working
E
Experience managing conflicts and resolving complaints
D
Experienced in the use of the Kinetics Student, Configuration and Financial modules or similar accommodation technology packages Experienced in the use of a student finance systems, preferably Agresso and WPM Knowledge and understanding of HEI Admissions systems, key dates and SITS student record system Computer literate with a good knowledge of Microsoft Office software, particularly Excel Self -aware, able to exercise and apply sound judgement not only in decision making but when to involve others Able to plan, manage and monitor a variety of commitments, balancing work- loads to meet service demands for self and others in the team
E
E
D
Skills/ Abilities
E
E
E
Excellent attention to detail and a systematic approach to work Experience in the profiling and reconciliation of budgets
E
D D
Ability to mentor colleagues and transfer skills and knowledge effectively Flexible attitude and willing to learn, develop and improve both individually or as part of a team Friendly, approachable, diplomatic and able to relate to people Able to deal with personal, private and confidential issues with appropriate discretion (Data Protection Act) Able to identify resolutions to problems and utilise analytical skills Able to manage in line with customer expectation of Equality and Diversity Policy
Other
E
E E
E E
* The University has a legal responsibility to ensure that all potential employees can provide documentary evidence of their legal right to work in the UK prior to commencing employment. Candidates shortlisted for interview will be ask to bring their passport or another acceptable form of evidence to verify their right to work.
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