Duties and Responsibilities
Job Description
Job Title:
Housing Services Manager
School/Dept/Institute & Centre:
Estates and Facilities (Housing Services)
Reports to:
Head of Housing Services
Grade:
5, Full Time, (From £38,655 to £45,479)
Appointment period:
Permanent
Current Location:
Based at the Mile End Campus
Job Context
Housing Services exist to provide essential support and advice to all Queen Mary students and staff on mat- ters relating to the seeking, acquiring and occupation of residential property of all kinds.
In addition to the administration of more than 3,000 of our own direct or nominated lets, the Service annu- ally provides specific legal and administrative support to a further 4,000 students and staff entering the pri- vate rental market as part of their move to London to study or work at Queen Mary. Given the competition to recruit and retain the best students and staff the value of the service is key to the strategic development of Queen Mary. The letting of Queen Mary’s own housing stock generates an income stream of over £17.5M per annum, which is coupled with the mitigation of £5M worth of financial risk related to our current nomination agree- ments.
Job Purpose
The post holder will provide effective line management of the Housing Services and Residences Finance team, prioritising workloads to meet agreed Queen Mary strategic targets. The post holder will be dedicated to promoting and maximising the lettings potential and therefore mitigate the financial risk in relation to all nomination and leasing arrangements with external providers, worth circa £5M per annum. The role will also be responsible for the key IT systems that support the Housing Services (and broader teams). The post holder will be required to support and deputise for the Head of Housing Services in managing and delivering a customer focused service providing advice and guidance encompassing the broad range of housing options available to students and staff. The range of this role is not limited to the Queen Mary halls of residence, but includes nominated private providers, private housing as well as homestay or short stay options.
Main Duties & Responsibilities
• To lead on the day-to-day operational activities to manage, organise, delegate to and prioritise the work of a team of 4 housing advisors, 2 credit controllers and a housing administrator to meet set deadlines in the yearly cycle. • To manage, deliver and support the training and development needs of the team, including the delivery of training to staff in the key IT systems (Kinetics and Agresso) used by Residential Services and wider key operational within the directorate. • To manage the application, configuration, and problem solving of the key IT systems used by the Hous- ing Services Team (including the Kx Student, Financial and Configuration modules). • To be responsible for the design, development, and implementation of Agresso custom reports to pro- vide effective management reporting into the Head of Housing Services and Assistant Director (Commer-
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