cial Services). • To ensure maximum occupancy within the residential portfolio (both owned and leased) to achieve the £17.5M commercial target, including overseeing the timely and accurate invoicing for QMUL’s student residential fees. • To ensure prompt collection and control of the residential fee income, as well as the reconciliation and processing of accounts by the Residences Finance team in line with UUK Code timelines. • To oversee the residential debtor files and compile the annual debt ‘write offs’ file to the Head of Hous- ing Services and Head of Finance. • To manage and deliver the training to external partner providers to ensure efficiency and consistency of customer service levels for all nomination and referral agreements, aligned with Queen Mary’s residential management and values. • To represent and/or deputise for the Head of Housing Services at all relevant operational and strategic meetings, both within Estates and Facilities and the wider Queen Mary community, to develop effective relationships. • To prepare management reports to support effective reporting to senior managers, as required, to assist decision making in both Residential Strategic and Housing policy. • To communicate and liaise effectively both internally and externally with organisations such as Study Abroad agencies, debt collection agencies and local accommodation providers. • To oversee the provision and promotion of the private lettings service to students and staff of QMUL, including the liaison and relationships with residential lettings agents and landlords. • To assist the Head of Housing Services to ensure compliance with the UUK Code of Practice and main- tain an awareness of statutory guidance changes. • To assist the Head of Housing Services in the development of all online and offline marketing materials and imagery, including monitoring and updating the Accommodation website. • To represent Housing Services at all QMUL internal and external events, and assist with managing the Move In Weekend and Open Days. • To be flexible at key times within the university calendar to support the delivery of services that will be outside normal business hours, which will include working in the evenings and at weekends. • To comply with all Queen Mary and Directorate policies and procedures. • To demonstrate commitment to the Directorate purpose statement and values. • To implement recognised good practice in communication and cohesion, to promote the culture and behavioural change programme that has been embarked upon by the Directorate. The above list of responsibilities is not exhaustive and the jobholder may be required to undertake other duties commensurate with the level of the role, as reasonably requested by their line manager. This job description accurately reflects the duties and responsibilities of the role at the time the job descrip- tion was written. These duties and responsibilities may change over time without significantly impacting on the character of the role, the overall level of responsibility, or its grade. Depending on strategic or operational needs, the jobholder may in the future be required to work for an- other existing or new organisational unit and/or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management and / or regularly working at more than one site.
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