10/10/2022
AEC LEAD
What is the definition of an undesirable client experience?
An outcome that does not meet the client’s expectations, whether the expectations are known or unknown.
Found, P. and Harrison, R. (2012)
10/07/2022
2022 SEAoT State Conference
39
39
AEC LEAD
// YOUR PROJECT PROCESS //
LAUNCH & EXECUTE
MONITOR & CONTROL
INITIATE
PLAN
CLOSEOUT
The process through which an opportunity is established as a project and expectations are set and communicated and success criteria is established.
The process through which the work of the team is planned in order to achieve identified success criteria.
The process through which the plan is communicated, and work is launched.
The process through which work
The process through which the project is completed, and the focus is shifted to long
is monitored, variables are controlled, and problems are solved.
term client relationship maintenance.
10/07/2022
2022 SEAoT State Conference
40
40
Made with FlippingBook Annual report